[Resolved]  SBI Cards — not giving noc after payments

Address:122002

Mam/sir

I m being advocate of sbi bank made my cards payment and sbicard employees/ their call records, i am having but without going into these they are harassing to an advocate but what will be happening to general public if they harass to an advocate after payments. See my mail sent to them and they have not given the parawise reply. Mail contents are as follows:-

Mail sent to sbicards and their [protected]@sbicards.com
Still waiting for closure and no dues letter for the subjected sbi card and request to remove adverse remarks on my cibil, whereas card is blocked for more than a year and settlement amount is paid within due and before the agreed date of[protected]. Still you are not agreed in your mail date 30th july'2018 you've asked /stated that
"we request you to forward the call recordings in mp3 format."

There are bulk of call recordings which could not be prepared in mp3 format yet, as per device problem but sure it will be sort out before the technical staff of the court or prepared at the instance of case, if case filed. But for your assistance and enquire at your end, lastly i submit to you as follows:
Following important call details from your staff/agencies :
Call from phone no.[protected] time at 8:34 am dt.[protected] confirmed that he is speaking from head office. Talk time duration 4:37 minutes;
Call from[protected] time at 8:20 am dt.[protected] threat call in morning but during talks your person confirmed that settlement payment has to be made by me upto 16th july'2018. Talk time duration 4:40 minutes;
Call from phone no.[protected] time at 16:48 pm dt.[protected]Sunday) confirmed that by which date settlement amount is due and has to be paid.
Apart from above there is confirmation and demanded money by your staff/agency on dt.[protected] at 11;24 am, 14:08 pm, 14: 14 pm phone calls from[protected] through call forced me to pay the amount of rs. 39000/- before[protected]. Then on[protected] call from mobile no. [protected] to pay the money due under settlement; thereafter called at 14:07 pm by vide phone no.[protected] to pay the amount.
Later on dt.[protected] at 8:05 am by phone no. [protected] confirmed by your staff that payment of rs. 39000/- has been received and update call for settlement.
Apart above there is following mail sent to you, which your staff has not denied.- dhiraj sammi
Tue 11/21/2017, 6:19 am
Sbicard. [protected]@sbicard.com; [protected]@sbicard.com


Dhiraj kumar sammi. Pdf
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Dear mam/ sir

As i requested to settle the amount and close the card, whereas i have paid cash rs. 17500/- and requested to pay rest of 7 installment from jan.'2018 as discussed with concerned person yogesh and if you want pdcs then ready to forward the same. Whether i can provide the same at gurgaon head office address or send collection boy at my address after 4 with original condition letter of settlement.

Regards

Dhiraj k. Sammi

8. (Apart from these there are other records of your staff calls are in our records). But on these auspicious day we have still hope that you will issue no dues letter and not make your ex-customers as your permanent slaves.
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Oct 24, 2018
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2018
State Bank of India [SBI] Customer Care's response
Dear Dhiraj Sammi, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 71107 in your mail to enable us to address your concern on priority.
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