SBI Credit Cards — No dues still sbi credit cards are requesting settlement

Address:

SBI CREDIT CARDS PUNE

Dear Sir,

I have been a customer of SBI Credit Cards and have regularly paid all my interest and dues and they had given me a statement of Zero Dues on march' 2020 and APRIL' 2020 and inspite of ' NO PURCHASES ' . I have paid in totality and had no dues pending. I had paid all interest, dues, ect of SBI Credit Cards but in June' 2020, they have charged me some Insurance charges of Rs. 714/- which they said is from CPP India Insurance which is towards Card Protection Plan which I have not been intimated nor any such policy or plan has been sent to me. I have denied taking any CPP Insurance and even informed the Executive from SBI Cards regarding the same.

Inspite of this they have been compounding interest against my account and now the total is Rs. 8577/- and SBI Cards are asking for settlement of Rs. 3173/-.

I have clearly told them that I do not owe one single rupee to them but inspite of all this my CIBIL record is not okay due to this incident.

I request help & Support on this matter and I need to have a good Credit score of my CIBIL.

Thanks & Regards,
Prasad Hinesh Thakur.