[Resolved] SBI — fbb credit card

Anastasia Gilbert

from Delhi, Delhi

Address:

411020

Hi,
I have applied for the SBI credit Card on Sep 4th and got sms on Sep 9th stating that it has been send through Speed Post consignment number EV[protected] stating that I will be receiving the card within 5 working days. But when I tried to track the status through india post it throws message the number entered was invalid.

10 Days back I got call from SBI customer care and got the exact consignment number EH[protected]IN. When checking for the same status it shows that addressed can't be located/identified and went back to Gurgaon.
Again 4 days back I got the call from SBI customer care the card has been sent through Blue Dart courier and will reach me within 3 days. But yet to receive the card.

I lost my patience and got frustration that without receiving the card they send sms to pay the Annual fee for an amount of 567/-.

Please provide a solution to this as I have tried sending complaints to sbi. But there was no proper response so far.
Kindly take appropriate action.

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Mar 24, 2019

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2019

State Bank of India [SBI] Customer Care's response Dear Anastasia Gilbert, We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 119429 in your mail to enable us to address your concern on priority.