[Resolved]  SBI — SBI Debit Card: Not getting OTP

Address: Bangalore, Karnataka

Hi,

I am SBI customer at IISc, Bangalore branch. Recently I got mail in my id linked to SBI a/c about 10% cashback offer in SBI debit cards. I tried banking using my debit card but found I'm not getting OTP. However I never had any problem using online banking for shopping and transactions.

I tried contacting via customer care services but they asked me to visit my bank. I went to bank, and they asked me to update again my contact details (mobile, address etc.) for my card. Apparently I had already updated this for my online banking but they say you've to write separate applications for online banking and debit cards. (It makes no sense because my card is essentially linked to my bank). I did so and they said it'll be activated in 1 hour and I'll be getting OTP. It didn't work and I visited bank again. They again asked me write separate application that I am not receiving OTP. I did same but it has not activated yet.

The bank officials say it might take 3-4 days to activate just OTP services. I find it very strange that when my online SBI is working well, it takes so much effort to get my card working. I must say I felt the services are pathetic.

- Rajesh Ranjan