Shine.com — Balance amount is not refunded

Address:	New Delhi, Delhi, 110092
Website:	www.shine.com

Hi;
My name is chandan upadhyay my company name is lion's rider llp. i am a recruiter and my shine.com recruiter account as (chandan upadhyay freelancer). i am putting complain here against to "shine.com, regarding return my balance money and i am asking my recruitment service activation and expiration details from shine.com.
I paid 16300 by my hdfc bank credit card and rs 300 i paid in cash to shine.com in 13/04/16 regarding recruiter services of 6 month. my company id: 559898. company id i got from shine.com. after few days of my payment i got information from shine.com that i am not going to get recruitment service for 6 month for which i made payment. they given option to me that i can go with 3 months or 1 year validity of recruitment service. they sad to me that if i go with validity of 3 months services then he will return my balance money. so i given approval for 3 months validity of service, and i sad return me my balance money pls.
They had activated my service which is valid for 3 months and i got service activation e-mail at 6th of may 2016 at evening and 7th of may 2016 i got e-mail that my service has been suspended. after this till date i did not get any e-mail regarding my service activation. so i don't have any prove about my service activation and expiry date of my service which i required.

Many time i had called and e-mail to shine.com regarding return my balance money and my service activation and expiration detail of my recruitment service. but till now i did not get my balance money and my service details.

Note:- here i am providing few details regarding provide me my hard money and services details pls. details are given below

No.1:-
Dear sir,

Firstly thanks for purchase of shine.com.

The package details are as follows
Regional non it for 6 months with 1000 excel per month, 11000 cv per month and 25000 emailers per month.
1000 job postings
1+1 login ids

The payment received is as follows
Rs 16600 in total (16300 credit card swipe + rs 300 in cash)

Activation to be done from 1 may 2016.

Csaf form duly signed with no [protected]. we have received your pan card as id proof.

Regards

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Revised shine.com package purchase for 3 months only
Inbox x

Prerna. [protected]@hindustantimes.com
May 3


To me, sumant. vij

No. 2:-

Dear sir,

As discussed, the revised package for shine.com for 3 months is as follows

Regional non it for 3 months with the following limits

1000 excel per month
11000 cv per month
25000 emailers per month.
500 job postings
1+1 login ids

The price would be 10800 + st (14.5%) = rs 12366 in total

The payment received with us is rs 16600 in total and we would adjust rs 12366 and refund the balance amount of rs 16600 - rs 12366 = rs 4234 only.

Activation would be done by 05 may 2016 eod.

Regards
Prerna singh

_
From: prerna singh (sales, delhi)
Sent: wednesday, april 20, 2016 9:14 pm
To: [protected]@gmail.com
Cc: sumant vij (sales, delhi/ncr)
Subject: shine.com package purchase


No. 3:-
Sumant. [protected]@hindustantimes.com
May 9


To debosmita. mesh., me, recruiterservi., sumit. sharma, prerna. singh, lakshmi. kalra, priti. gupta, support


Dear mr. upadhyay,

I can very well understand the problem as if now related to suspension of your shine portal account due to"physical verification failure" because of no address proof of the premises. we are here to provide every service to you but you need to support us by providing the required documents for verification as we dont want that the portal usage goes in wrong hands.

Secondly coming to the facts as mentioned below let me enlighten that on 13th the payment was made and we met in our east of kailash office on 21st april wherein you required to meet some senior of prerna as you were not convinced on the csaf form she handed to you, hence i wrote a mail stating the deliverable and payment terms received by us as a proof. on the same day it was informed by you that please activate the services on 2 may 2016 as you were going to your hometown.

Due to certain changes we could not offer you 6 months deal and hence requested you for 3 months or 1 year deal and you only informed to change to 3 months deal for rs 12366 inclusive of taxes and informed that rest of the amount would be returned to you and was informed in advance that by friday evening (6 may 2016) the services for 3 months would be activated and yes we activated the same after all approvals.

Now the services only got suspended because of verification failure.

Mr. chandan request you to please provide the address proof for the premises so that we can help to activate the same asap.

Sir, we are here to support in every possible way we can. please let us know and infact send us any soft copy of address proof so that we can get it activated asap.

Regards

Sumant vij
Branch sales manager – shine.com
[protected]

India’s 2nd largest job portal | get smart - get shine.com

No. 4:-

Package deactivation
Tip
Please add [protected]@shine.com to your address book or safe list
To prevent future shine updates from being classified as junk/bulk mail


Dear chandanupadhyay,

Smart job 500 # 3months package has been suspended from your account.

Your account has been suspended as the physical verification of your account could not get completed.

Contact your account manager/ customer service representative for more information

Thank you for choosing shine.com

For any queries or assistance, please contact us on[protected] or email us [protected]@shine.com

Client contact details:-
[protected] this customer care number of shine.com
(working hrs is monday to saturday 9:30 am to 6:30pm


Note:- i am requesting you. pls provide me my hard money and justice about my service. i mentioned my all problem in this complaint detail
If you required any support from my side regarding resolved to my problem u can contact me at my e-mail id.


Warm regard
Chandan upadhyay (assistant director)
E-mail id: [protected]@gmail.com
Lion's rider llp