Hello I am Pallavi Pradhan. On 22nd April, 2023 I got call from (Simran) from Gurugram stating that she is from Shine.com company, and after asking the location and job which I wanted to do she gave me number of another man (Akhilesh Kumar) who asked me to send all the details (passport size photo, I'D proof, and latest marksheet). For registration they asked me to pay 750 rupees, which I paid. After the aptitude test on 23rd April, 2023, they conducted a telephonic interview on 24th April, 2023, which was conducted by the HR team of Cipla in Gurugram named Aarti. After passing the interview, I was asked to pay further 3990 for the verification of the earlier documents sent to Akhilesh Kumar, and was asked that in future I should contact only Aarti for any doubts regarding job. After paying the money the sent we offer letter and bank opening details. I had asked Aarti will I need to pay more money after this, she clearly said no, but after this process I was asked to pay 11, 500 rupees more for the conformation of the job, which I refuse. I was contacted my another man wherein he was trying to explain why the money is needed, and when I asked my father to talk to him, he was talking very rudely to my father, and on the top of it informed us he was not authorized for providing me job at Cipla company. So, I asked them to cancel my application and revert back my money. They said cancellation process is very long, it will take time to revert back the money. It has been 2 weeks till now, still the money is not reverted back. On the top of it Akhilesh Kumar has just blocked my number, and has not even responded to the previous messages I had sent him.
The whole time the job profile and the company name was not correct in all the letters which were sent to me. After I informed them they would make rectification of the same in the letters. Even the HR from Cipla was pronouncing the name of the company in the wrong way. Is this kind of service you provide?
This is my Ref No:-PVS16316.
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May 8, 2023 Complaint marked as Resolved No step has been taken in resolving my complaint. In fact, I was surprised by how the resolution description has been given, as no communication from shine.com was initiated nor the money was revert back to my bank account. Shine.com customer support has been notified about the posted complaint. May 09, 2023 Updated by pradpall Not resolved the problem yet.
Verified Support May 09, 2023 Shine.com Customer Care's response Dear Sir,
Refer to your complaint, we are unable to track the order with the help of name. We request you to please share your registered details so that we can track the order and address your issues.
Regards,
Team Shine
May 09, 2023 Updated by pradpall This is my Ref No:-PVS16316.
May 09, 2023 Updated by pradpall I got all the offer letter, letter of intent with this reference letter.
May 09, 2023 Updated by pradpall I got all the offer letter, letter of intent with this reference number.
Verified Support May 09, 2023 Shine.com Customer Care's response Dear Sir,
Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.
This is to bring your kind notice that the details do not belong to shine learning. Like, these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this in our own newspaper Hindustan Times.
Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/
Regards,
Team Shine
May 09, 2023 Updated by pradpall Please see to the number and registration document sent by Shine.com employee. See, this is not done I am constantly being contacted by the person mentioned in my complain, now that I have cancelled the application, you are telling me they are fake. You cannot just take money and say it is fake at least check the facts properly. Please provide me the email id so that I can share the details of all the documents sent by them. You take money, but when its time to return, you just say we got fake calls, please check once again and let me know as soon as possible.
May 09, 2023 Updated by pradpall Problem still not resolved yet.
Verified Support May 10, 2023 Shine.com Customer Care's response Dear Sir,
We have already replied to your all concerns.
If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.
Regards,
Team Shine
May 10, 2023 Updated by pradpall So, you mean to say my money will not be refunded.
May 10, 2023 Updated by pradpall Have you checked the images in the previous message which I have posted.
Verified Support May 10, 2023 Shine.com Customer Care's response Dear Sir,
We have already communicated to you that the details does not belongs to shine learning.
Regards,
Team Shine
May 10, 2023 Updated by pradpall Not resolved yet, not satisfied with the customer service providing solutions, my 5000 rupees lost in this case, will never trust them, nor would recommend to any friend of mine during job search. Fraud, waste of time as well as money.
Verified Support May 15, 2023 Shine.com Customer Care's response Dear Sir,
Refer to comment, you can raise a dispute against the transaction with your bank.
Regards,
Team Shine
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Refer to your complaint, we are unable to track the order with the help of name. We request you to please share your registered details so that we can track the order and address your issues.
Regards,
Team Shine