[Resolved] Shine.com — Job Application Services

[Resolved] Shine.com — Job Application Services

J Juhi Dhamija Oct 1, 2024 Oct 3, 2024 This thread was updated on Oct 3, 2024

I recently subscribed to your services based on the assurance from your representative that they would assist me in scheduling interviews as per my requirements, update my resume, and keep me informed. However, after making the payment, I was informed that the resume upgrade incurs additional charges and that targeting specific companies is not included. This inconsistency in communication is unacceptable, and the representative seems uncertain about my initial requests. I either need a refund or the proper consultation as was promised before I subscribed. Was this information helpful? No (0) Yes (0)
Feb 22, 2026 Complaint marked as Resolved Shine.com customer support has been notified about the posted complaint. Oct 01, 2024 Updated by Juhi Dhamija At the time of signing up, I was clearly informed that certain services would be included in the agreed price. However, I have now been informed that extra charges are being applied for those very same services. This sudden change in terms, after the services were rendered, is completely unacceptable and contradicts what was initially discussed. NEED THE REFUND OF THE SERVICES Oct 01, 2024 Updated by Juhi Dhamija Because they're not even responding to my query and taking it for granted Oct 01, 2024 Updated by Juhi Dhamija They even told me to reply on email to activate my services so that no one can question them later on, this is horrible. Verified Support Oct 03, 2024 Shine.com Customer Care's response Dear Sir/Ma'am, We wanted to provide you with an update regarding your recent order. Unfortunately, our system is currently unable to track the status of your order using the information provided. To assist you further and ensure that we resolve this matter promptly, could you please share the registered details associated with your order? Please provide us with any relevant details such as order number, transaction ID, or any other information that could help us locate your order in our system. Once we have the necessary information, we will promptly investigate the status of your order and provide you with an update. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your cooperation in providing the requested information. Thank you for your understanding and patience. Should you have any questions or concerns, please don't hesitate to contact us. Regards, Team Shine
Add a Comment	Share
Submit Close