Shine.com Complaints & Reviews

Bought on: 14 Mar 2024
Order ID: CP520019
Total Amount:4660.00

After taking the services and multiple followups still no service is being delivered and even executive is not picking up the call.
I want my money back from this fraud site....

Ref : Order No. 521895 Dt.[protected] – Job Search Guidance with Job Thought Report Course

I am writing to express my deep concern and dissatisfaction regarding the recent services provided by Sh. Virendra of your company, specifically concerning the misrepresentation of charges and the fraudulent acquisition of payment.
 I purchased your “Application Booster Package” after paying Rs.3, 757.00 (Rs.3, 099.00...

I have taken job assistance package of 4600 from shine and the pathetic followups and no action being taken by the executive assigned and even after wasting 1 hour on call, My profile is not actively updated .
I am fedup with the service and want my money back....

Dear Sir/Madam,

I am again writing another formal complaint against Shine.com regarding unethical business practices and a dispute over a refund for services rendered since previous one was unfairly resolved by shine team in the portal which is exactly not resolved .

On [15-Feb-2024], I engaged with Shine.com to avail myself of certain services, for which I made a payment of [INR 3292] . However, subsequent...

Dear sir,

i have contact shine team regarding job support. initially the have informed to pay Rs 3567. After that relationship manager contact to me. he manipulating to me to pay Rs.6357. Again he forcing to me pay, i regret to pay . he blackmailing me .if you are not paying before paid to be waste based on his black mailing I have paid upto Rs40000. paid upi transaction attached for reference

Why these things...

Dear sir
i have contact shine team regarding job support. initially the have informed to pay Rs 3567. After that relationship manager contact to me. he manipulating to me to pay Rs.6357. Again he forcing to me pay, i regret to pay . he blackmailing me .if you are not paying before paid to be waste based on his black mailing I have paid upto Rs40000. paid upi transaction attached for reference

Why these things is not...

Dear sir/Madam

Ihave contact shine team regarding job support. initially the have informed to pay Rs 3567. After that relationship manager contact to me. he manipulating to me to pay Rs.6357. Again he forcing to me pay, i regret to pay . he blackmailing me .if you are not paying before paid to be waste based on his black mailing I have paid upto Rs40000. paid upi transaction attached for reference.
so kindly please...

Dear All, I firstly paid 2352.82approx. for Job services, later executive call me to upgrade to 3600 approx. for Featured Services and Asked me to pay addtional 1299 INR.

I said Okay as I am looking desparately for Job. He mentioned that there is no hidden charges.

Later I got a call from my Relationship Manager and to help me he asked me to pay addition for Education verification 5192 INR and Then sent a bill of 10000 plus for Experience Verification.

I understood this seems to be fraud and these executives will lure into paying more and more.
I asked for Refund and they reject to return my money back saying there is no refund policy at Shine.com. And Call themselves to be Hindustan Times group company. Which I am not sure.

Need help in recovering my Money Back.

Hello Sir/Mam,

Similar to this complaint:
https://www.consumercomplaints.in/shine-com-return-back-money-c3497915#

Here are the payments I made:
1st Payment : 5840/-
2nd Payment: 13592/-
3rd Payment: 23680/-
When demanded for additional payment of 42479.00/- over the same call, I refused and the executive had the audacity to talk to me rudely after I asked why he couldn't tell me the cost of the whole package at the first place and while demanding 3rd payment kept repeating this is last payment. It turns out these are just services on learning.shine.com by third party providers and these people are using unethical methods to make you buy these services while getting personal details from you. When asked for refund they said the payment until now cannot be refunded and you have to buy the remaining services so they can provide the services they promised at the start.

I demand a refund of the 2nd and 3rd payments as they were taken fraudulently. I don't require resume verification services but was coerced into buying that in the garb of the package (which apparently I wasn't apprised of the total cost despite repeatedly asking.
Now seeing similar experiences with other customers, the HT brand image no longer holds the same value as it did earlier.

I am writing to file a formal complaint against Shine.com regarding unethical business practices and a dispute over a refund for services rendered.

On [11-Mar-2024], I engaged with Shine.com to avail myself of certain services, for which I made a payment of [INR 3300] . However, subsequent to this initial transaction, I have been consistently pressured into acquiring additional services, each requiring further payments (Order...

Gmail Kaushal Singh
Miss Guide and Mis-Representation while Purchasing package
10 messages
Kaushal Singh Thu, Feb 22, 2024 at 12:24 PM
To: [protected]@shine.com
Cc: [protected]@shine.com
Dear Shine Team,

Yesterday I received a call from shine "Computerized Call" to press 1 for a call back. Then your executive called me to explain the journey of Shine paid services.

Today i have received a call from Mr Suraj Sharma (HR Executive) He asked me my career journey and achievements, After that i requested me to pay small amount 5192/- for Education Verification Plus Package To process journey
image.png

For trust point of view i have paid 5192.00/-

After payment he request to pay one more amount for Job Profile Verification Plus Package of amount: 9556/-
image.png
from a trust point of view I have paid the same.

After this payment i again i have received payment link of 15987/-
image.png

I requested him that I do not have sufficient money for the same. He requested me to arrange this last payment.
I borrow money from someone and pay the same amount.
After payment of 15987/- I have received one more payment link of 24779/-
image.png
After seeing this mail, I was shocked and told him that I don't have money right now. If you told me earlier while starting the process, I will start this process letter when i have sufficient money.
He forced me to pay that amount and many times he told me that I don't have money and i am not capable of making payment.

My question is this:
When I was asking before starting the journey, What amount would I have to pay, He told me just a small amount you have to pay.

I have paid 5192/-+9556/-+15987/-= 30735 after this he sent me 24779/-
Is this small amount for a salaried person who is getting 50000/- per month salary.

I requested him to please cancel my journey and refund my amount, Then he said there is no refund policy, "He did not told me while process my application about that"

Now I am requesting you to please help me to cancel the process and refund my amount of 30735/-
I have many liabilities and medical costs with me.

Single penny is a very big amount for me.

I will be able to buy your package and not have such an amount to process the same.

Please do the needful.

Kaushal Singh Thu, Feb 22, 2024 at 2:31 PM
To: [protected]@shine.com
Cc: [protected]@shine.com
Dear Shine,

No acknowledgement received from your side.
I am getting reminder to make payment: Please find below snapshot:
image.png

Please help to refund my amount.

Regards
Kaushal Kumar Singh
[Quoted text hidden]
mohammad.[protected]@shine.com Thu, Feb 22, 2024 at 4:18 PM
To: "[protected]@gmail.com"
Cc: "[protected]@shine.com", "[protected]@shine.com"

Dear Sir/Ma'am,

Thank you for availing of services from shine learning.

We value your trust in our company, and we will do our best to meet your service expectations.

With reference to your services, we tried to contact you to confirm the services purchased by you, and to explain the overall
process of the services but the call was disconnected during the discussion, we tried again but again the call was disconnected from your end.

Hence, we request you to kindly provide us a convenient time slot.

So that we can get in touch with you and explain the process of the services/discuss the issues.

--

Thanks & Regards
Mohammad Taiyab

[protected]/[protected]
www.learning.shine.com
Shine Learning is India’s largest professional courses and career skills portal. Launched by Shine.com, Shine Learning has a vision to up-skill the Indian talent pool to adapt to the changing job market. Our services have helped many customers over the years. We do not guarantee any interview calls or assure any job offers with any of our services.You are advised to be cautious of calls/emails asking for payment from other web sites that claim to offer similar services under the name of Shine.com. We have no associates/agents other than the partner sites that have been specifically named on the homepage of the website Shine.com. We have no refund policy. We also recommend that you visit Privacy Policy, Security Advise, Disclaimer and Terms and Conditions for further details.

For any other queries, please contact us at : [protected]@shine.com

From: Kaushal Singh
Sent: Thursday, February 22, 2024 12:24 PM
To: Contact Us
Cc: RECRUITER SERVICES
Subject: Miss Guide and Mis-Representation while Purchasing package

You don't often get email from [protected]@gmail.com. Learn why this is important
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
[Quoted text hidden]

IMPORTANT NOTICE: "This email is confidential containing HT Media confidential information, may be legally privileged, and is for the intended recipient only. Access, disclosure, copying, distribution, or reliance on any of it by anyone else is prohibited and may be a criminal offense.Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system." Experience news. Like never before. Only on www.hindustantimes.com
Kaushal Singh Thu, Feb 22, 2024 at 4:26 PM
To: "mohammad.[protected]@shine.com"
Cc: "[protected]@shine.com", "[protected]@shine.com"
Dear Shine,

I completely agree that called me, but after a 10 min call discussion i have disconnected the call, because i did not get any satisfactory solution.

Please help me to refund the amount that I have paid to you.
You and your team mentally harassed me for payment refund, you all are saying that the refund policy is not available.

My question is at the time of discussion, I asked Mr Suraj sharma, How much is the tentative amount i have to pay for this service? He did not disclose it to me, and when i paid 1st installment, then 2nd installment, then 3rd installment.

During the course of discussion he did not tell me that this is non refundable cost and did not disclose a tentative amount.
Or I did not receive any Disclosure and any document that I can refer to for this package.

Kindly refund my money. I did not need this kind of services which are hidden or not disclosed by your employee Mr. Suraj Sharma.

Regards
Kaushal Kumar SIngh

[Quoted text hidden]
mohammad.[protected]@shine.com Thu, Feb 22, 2024 at 8:05 PM
To: Kaushal Singh
Cc: "[protected]@shine.com", "[protected]@shine.com"

Dear Sir/Ma'am,

Greetings from Shine Learning.

With reference to your mail, we again request you to kindly provide a convenient time for tomorrow, so we can get in touch
with you.

Without any discussion, we will be unable to provide you any resolution.

--

Thanks & Regards
Mohammad Taiyab

[protected]/[protected]
www.learning.shine.com
Shine Learning is India’s largest professional courses and career skills portal. Launched by Shine.com, Shine Learning has a vision to up-skill the Indian talent pool to adapt to the changing job market. Our services have helped many customers over the years. We do not guarantee any interview calls or assure any job offers with any of our services.You are advised to be cautious of calls/emails asking for payment from other web sites that claim to offer similar services under the name of Shine.com. We have no associates/agents other than the partner sites that have been specifically named on the homepage of the website Shine.com. We have no refund policy. We also recommend that you visit Privacy Policy, Security Advise, Disclaimer and Terms and Conditions for further details.

For any other queries, please contact us at : [protected]@shine.com

From: Kaushal Singh
Sent: Thursday, February 22, 2024 4:26 PM
To: Mohammad Taiyab (Resume Non Sales-Noida)
Cc: Resume (Resume Services- Gurugram) ; Contact Us
Subject: Re: Miss Guide and Mis-Representation while Purchasing package

[Quoted text hidden]
Kaushal Singh Thu, Feb 22, 2024 at 8:39 PM
To: mohammad.[protected]@shine.com
Cc: Shine Resume, [protected]@shine.com
Dear,

Please try to understand my situation. I am already suffring from illness. And your Suraj singh miss guide me.
In that case i am not agrre to.pay any single amount and i want to.refund my money.

pleaae process my refund.

I dont want to.continue with Shine.com.

And i will not use your services and Job applivation in future.

This is second time happening to me.

Firat Time i loosed my amount.

you and your department only confusing Eployees and never suport them.

You can check this is second time.

Thats why i am requesting you to pleaae refund my amount.

if your listen call recording. You realize that from staring of conversation i.asked Mr Suraj that How Much amount i.have to pay.
He does not disclosed.
And
when.i.received 1st payment link. Again i.asked what total cost.

he said 1 more payment link is coming . and i paid that amount.

after second payment. I received 1.more.payment link. He said please arrange amount. than i.borrow from.my friend.
I paid 3rd payment.
After 3rd payment i received 4th payment link.ok 24k. I.was worried that this person miss-guiding me for his KPI.and Incemtive.

He did not told me in starting that you have to arrange 50to60k in this process.

amd i am middel class person. My salary is 50k per month.
Already i have paid large amount in my treatment aprox 12lac.

i am already in financial crises.

please refund my.amount.
My daughter school is pending. Also.i.leaving with medical expenses.

if you want my medical reports. Ill share.

please help me to refund.my.money.

thanks
[Quoted text hidden]

8 attachments
image.png
35K
image.png
44K
image.png
40K
image.png
44K
image.png
40K
image.png
44K
image.png
44K
image.png
35K
Kaushal Singh Thu, Feb 22, 2024 at 9:24 PM
To: mohammad.[protected]@shine.com
Cc: Shine Resume, [protected]@shine.com
Dear,
You can call me any time.
but my request to you please refund my money
Today I borrowed moneu from my friend account. And i didi not want your.services. I will.deactivate my account from shine tomorrow.

pleaae refund my amount

regards
[Quoted text hidden]
mohammad.[protected]@shine.com Fri, Feb 23, 2024 at 12:18 PM
To: Kaushal Singh
Cc: "[protected]@shine.com", "[protected]@shine.com"

Dear Sir/Ma'am,

Greetings from shine learning.

We would like to take this opportunity to thank you for the confidence that you have placed in us. It will be our pleasure
to serve you as our valued customer.

Refer to the discussion on the welcome call, we have explained the service in detail, and on the basis of your verbal consent,
we are going to initiate the services. We would urge you to utilize the services and take the greatest advantage of it and we are sharing with you the important steps to get a better result, however, there is no job or interview guarantee.

- Click on https://learning.shine.com/, visit your dashboard where you can check the status of your service. User Id will be
your mail ID and if you have the password, then ok otherwise you can reset the password with the help of the " forgot password " option. You will be able to view your dashboard in the inbox option.

- If courses are included in your package, then you need to log in to the account with the help of login details which will
be provided by the Course Provider.

- If you get any calls regarding payment refund don't entertain those calls, those could be fraud calls, Shine doesn't have
any payment refund policy.

- You have enrolled in the below services of shine learning.

--

Thanks & Regards
Mohammad Taiyab

[protected]/[protected]
www.learning.shine.com
Shine Learning is India’s largest professional courses and career skills portal. Launched by Shine.com, Shine Learning has a vision to up-skill the Indian talent pool to adapt to the changing job market. Our services have helped many customers over the years. We do not guarantee any interview calls or assure any job offers with any of our services.You are advised to be cautious of calls/emails asking for payment from other web sites that claim to offer similar services under the name of Shine.com. We have no associates/agents other than the partner sites that have been specifically named on the homepage of the website Shine.com. We have no refund policy. We also recommend that you visit Privacy Policy, Security Advise, Disclaimer and Terms and Conditions for further details.

For any other queries, please contact us at : [protected]@shine.com

From: Kaushal Singh
Sent: Thursday, February 22, 2024 9:24 PM
[Quoted text hidden]

[Quoted text hidden]
Kaushal Singh Mon, Mar 18, 2024 at 6:20 PM
To: "[protected]@shine.com"
Cc: "[protected]@shine.com", "mohammad.[protected]@shine.com"
Dear,
As i have received a call from your team, Miss. Akansha to initiate a refund, I received a link and tried to initiate and make payment of Rs 10/- But due to some technical issues, OTP was not received on my registered mobile number.
Kindly help to process and deduct Rs.10/- from my refundable amount i.e. 27200/-
or provide me another payment method like UPI.

Regards
Kaushal Singh


[Quoted text hidden]
Kaushal Singh Tue, Mar 19, 2024 at 10:48 AM
To: "[protected]@shine.com"
Cc: "[protected]@shine.com", "mohammad.[protected]@shine.com"
Dear Shine,

I am sharing a recording (91-[protected]) and whatsapp(+(91-[protected]) snapshot as I have received communication from your department as mentioned in trail mail.
I am not satisfied with your services and do not want to continue with your Job portal.
To i have received another call your your department (+91-[protected]) Mrs. Harshita and she told me that none of our employees called me for a refund.

Kindly help me to refund my amount, i am not satisfied with your services and all.

Regards.

[Quoted text hidden]

2 attachments
Screenshot_[protected]_WhatsApp.jpg
891K
Call recording [protected]_240318_160416.m4a
2876K

I got a call from shine.com and the agent mentioned that i need to pay 3657 for application booster package and when i checked the website shine.com there was indeed a package with same amount. the agent clarified that this amount is final and they would do all the needful process my resume. I payed the amount through the proforma generated from the email id
[protected]@shine.com for an amount of 3657.

then an email was...

I have raised job assistance request with normal package but now company agents forced me buy more packages to get normal services. Now, I have already paid 48723 (INR) now sending me more emails for payment of 24000. I'm completely helpless, shine.com company Ankur and Virender looting money from JOBSEEKERS in term of premium service....

Hi Sir,

lot of fraud call coming with relevant like shinecare.com name and till now no body supporting for profile setup and account partner not spending time to close this issue.

requesting to get shine.com account partner to validate my resume properly by spend valid time on my end. and enable to shine.com for my valid jobs instead o[censored]nnecessary mails.

Same story -Hi my name is Rajen i had uploaded my resume on shine and Long back i got a call from HR solutions hiring for many co, Initially they told me to pay 3197/- registration which i paid later they wanted more 5192/- for which i was not really sure, again some verification and other process they charged 7197/-
so my total amount 15586 - they again want me to trap in to more & more amount - they share me their Invoice copy also - I understand this was total scam from shine -- after lost of Rs.15586/-
Mean while this recruiter was so impatient he was calling me back to back.
Being HT medial group of company very very shameful - NO TRANSPERENCY AT ALL - I WILL NEVER RECOMMED TO SHINE ANYONE ELSE- they don`t have courtesy to reply even - I put my redressal to HT media grievance officer waiting for that reply-

I want my refund right now!!! This is a recruitment company if this is how you behave with the candidates i'm sorry i will never be interested in working with such ill-mannered unethical unproffessional people. This was the first time i uploaded my resume in shine and this is what i get i will never recommend shine to anyone else if this matter is not resolved.

Kindly refund my money its harden money-

Some female called me today to ask if I want to work in Manipal hospital. She said she was calling from shine and would schedule my interview after registration. She sent me a registration form on WhatsApp and when I clicked on form it was appearing 10rs to pay along with a security code which the agent will give so I asked her for the security code and she gave it to me. Then only it clicked on my mind that maybe she is a fraud. However I didn’t pay anything but just wanted to know whether this is regular process or it actually was a fraud.

I have been a victim of Scam by Shine.Com. I would like to get the refund of the payments that I have done and I have not even used any of the services provided by them. This happened on March04-2024.

I was searching for job and on Thursday March 02-2024 i got a call from shine.com saying that they can help me get the job faster, so first they asked me about the all the details like education background, professional experiences and my salary expectations and industry where i am looking for change.

After all the talk for 30 min they said if i take their premium package i will be able to get the job faster since they share my profile with their internal department and share with 1000 consultants who can help me with the job, so they first its just the amount 3292/- and they will start working on my profile and i will got call from the relationship manager who will help me with everything since he will have the similar industry knowledge as i have so i paid after that another day i got call from the relationship manager called Mr. Vikram and he called me and talked about various stuff on how shine can help me with get job very fast and then sort of took my interview where he asked what is my experience and tell me something about yourself and what’s your salary expectation? Why you are leaving your current company? And everything.

After 40 min he said he will be able to get me a job in 7 days and he will call every day to discuss the progress on my profile and he will job links every week and also he will share my resume with internal recruiters, after that he said i just need to make one which for resume and education verification and everything which was amount 5192/- so i said it was not mentioned by your callcenter team previous day they said i just have to 3k which i paid yesterday so he said no this for your profile boost your resume is not ATC approved and everything so i paid him after saying that I won’t pay anything else now so he said there will one more payment sir and that will be it so i said why?

He started saying things like this for your profile highlight where is recruiters search for candidates your profile will comes first and everything so after 15 min of him convincing saying all the things which can convince me for a job so i said i will pay but on emi and then i paid again the amount 9556/- after that he said i need to make more payment since i will be able to get 24 lakhs annum salary basis on my skills and experience so i can invest this much for my future and you will get good job and company too and again he said its just a last payment so i paid again the amount 15889/- .

After that they started saying that i need to show some courses on my resume and everything and he started saying lot of various reasons why i need to and this will help me to get a job which a two week and i will be very happy that i invested all this since i was desperate for job i got convinced and i started paying with netbanking and then he asked again for last payment which was 25959/-

After that when i said i need to make one payment i thought this is not okay this is a lot i cannot take beyond this and i said ‘No’ I can’t he started saying it will good for job search and all and then i said no I don’t have money anymore so he said so all your amount which you paid will not be refunded since you didn’t buy the whole package and everything and then said trust me sir its just good for your profession growth and everything and I don’t know what i was thinking i made them the payment again of 34465/- and then they said again i need to payment which was 47627/- which was supposed to be last but then he started talking about my future job and I will be able to get 2lakh in a month easily and everything and then how this will help me to get a job in a week

I have asked him multiple times this was not at all mentioned by the previous agent who called but he was repeatedly saying this is for my benefit. But I am 100% sure I have been part of Scam, I know they Jobs cannot be guaranteed.

This Scam was done with me on March 4th afternoon while I was travelling to my office since I was not in Infront of my personal laptop I could not verify the details in google. But when he said process is completed transactions were done wort of 1, 41, 885

The amount i paid is
3197+5192+9556+15889+25959+34465+47627 = 1, 41, 885/-

I am requesting you to please help me to get this refund from @shine.com since i don’t have money to pay all this debt.

And many of their services i have not even used yet. Please do help

I have taken below services from Shine.com on 9th December 2023:
1. Application Booster Package of 3, 330.84/- Payment Reference: pay_NAA8n3XUB8U5hk
2. Education Verification Plus Package of 5, 253.26/- Payment Reference: pay_NABqoD1RrvBB1P
3. Job Profile Verification Plus Package of 9, 668.76/- Payment Reference: pay_NAC1maYI09faGQ
4. Executive Level Resume Writing Services of 15, 980.36/- Payment Reference: pay_NACIAmR7bawj5e
5. Jobs on the Move: 180 Days : 22, 816.10/- Payment Reference: pay_NADDONJKPLPS8M

Total of 57, 049.32 (Fifty Thousand Forty Nine Rupees Thirty Two only)

Complaint 1:
They had recorded my phone call without informing me and without my consent.

Complaint 2:
They decline the commitment what their sales person had given, I have asked them to share audio recording of call, they are not sharing with me.

Complaint 3:
While buying service Shine.com they never disclosed that I have to pay so much amount, once I paid first amount, sales person asked me to pay another one saying, "We will not able to give you any service if you don't buy our all services." So I had no choice to buy these services.
Believing Shine.com I did it, but now I am facing availing services from them.

Complaint 4:
As per commitment given by Shine.com, I haven't received any service yet. I have written many mails to Shine.com but there is no proper feedback.

They tried pushing me to confirm that service is availed so they can close my case and they don't have to work on it.

Also they decline the commitment what their sales person had given, I have asked them to share audio recording of call.

So kindly help me to get full refund.

Mail ids of Shine.com representatives:
ruby.[protected]@shine.com
[protected]@shine.com
[protected]@shine.com

I have taken job abroad assistance. The executive asked me to pay amount for Application Highlighter and Resume Booster, Cover letter, Job Profile Verification, Education Verification, Professional Summary, Job and interview assistance, job and interview guidance, leadership essentials, master of project management, six zigma green belt today 24/2/2024and paid rs 1, 49, 000 to Shine.com, today I got a call from relationship man4ager but I...

I have realized after done the series of transaction and immediately i started requesting for not to activate, cancel the order and refund .

an immediate attempt i have sent series of mail for not activate, I requested for refund though not getting response from their end instead they are trying to convince for availing the service, if customer is not willing to buy why the executives are forcing, Please refund my money do not answer there is no refund policy.

If required will provide the transaction id and attachment details if you couldn't track it.

1.Transaction ID:
Rs. 3745.39

2.Transaction ID:
Rs. 6528.94

3.Transaction ID:
Rs. 8583.64

4.Transaction ID:
Rs. 13793.67

5.Transaction ID:
Rs. 20460.95 Paid

6.Transaction ID:
Rs. 29019.99

7.Transaction ID:
Rs. 38938.00

7.Transaction ID:
Rs. 30912.00 Paid