Shine.com — Misleading and fraudulent sales tactics by shine.com requesting full refund

Website: www.shine.com

I was misled and repeatedly pressured into paying a total of ₹43, 289 by Shine.com for various job-related services through a series of deceptive and unethical practices.

I was contacted by Shine.com and asked to pay ₹3, 289 for their "premium resume highlighting" service. after a lot of sales pitch I agreed.

The next day, I received a call from a "relationship manager" who claimed that background verification was necessary to activate the service, and I was charged more than ₹4, 000.

Immediately after, I was told to pay near to ₹9, 000 for employment verification. I protested but was assured it was the last step.

After payment, I was asked to pay another ₹16, 000 for premium resume writing, again claiming this was the final requirement.

Then I was suddenly charged ₹20, 000 for so-called "premium job services," which was never disclosed at the beginning.

Every time I questioned the process, I was told it was the final charge. When I demanded a refund after realizing the scam, I was told Shine.com has a strict no-refund policy, despite their misrepresentation and lack of transparency.

Relief Sought:
I request:

A full refund of ₹33508

An investigation into Shine.com's sales practices

Action under the Consumer Protection Act, 2019, for unfair trade practices, misrepresentation, and mental harassment
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Shine.com customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2025
Shine.com Customer Care's response
Dear Sir/Ma'am,

We wanted to provide you with an update regarding your recent order. Unfortunately, our system is currently unable to track the status of your order using the information provided. To assist you further and ensure that we resolve this matter promptly, could you please share the registered details associated with your order. Please provide us with any relevant details such as order number, transaction ID, or any other information that could help us locate your order in our system. Once we have the necessary information, we will promptly investigate the status of your order and provide you with an update. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your cooperation in providing the requested information. Thank you for your understanding and patience. Should you have any questions or concerns, please don't hesitate to contact us.

Regards,
Team Shine
 
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