[Resolved]  Shine.com — Paid Services

Apr 10, 2017

Updated by hitesh789 Hitesh Chaturvedi <[protected]@gmail.com>
3:11 PM (1 hour ago)


to Munesh, Dinesh, Vivek, info, shikha.gupta, deepak.chaturv., shashi.shekhar, Shine, customerservice, subscription, compliance, feedback, shobna.bartiya, Piyush


Dear Munesh,

Thanks for finally admitting the fact the other services were proposed to me and but in really it was something else I was billed and provided the invoice. it clearly proves the point of cheating and forced sale.
Secondly you have also refused to have final discussion as suggested after you have been chasing for the same. it also proves and closes the point where you have clearly denied to disapprove. I have not logged in after the day to careerplus website and there is no one called from careerplus or referring careerplus to me. I have shine account and it is old account.

Now I am almost completed with all the documentation to forward to my credit card provider and payment gateway CC avenue for charge back.

Regards,
Hitesh

On Mon, Apr 10, 2017 at 12:00 PM, Munesh Kumar <munesh.[protected]@shine.com> wrote:

Dear Sir,

Thank you for your mail.

With reference to your mail, you have paid the amount of Rs. 4899 from the link of shine.com in regards of your services. Also we have given you the invoice for the same on your email id. Hence there is no chance for fraud when you have received the invoice for the services.

It may be that shine executive has proposed you the other services as per your profile because our services are beneficial to facilitate your job search but it depends upon you whether you want to avail them or not. As we have checked you have availed the previous services(Resume booster and Featured profile) through the link and with your acceptance so we would like to request you kindly continue with your services and use the maximum benefits.

Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.If you have any query related to the services, let us know on below mentioned email or contact number.

For further assistance, feel free to contact us at[protected] or email us at [protected]@shine.com.

Thanks & Regards

Munesh Kumar
[protected]
www.careerplus.shine.com
IMPORTANT LINKS -
Beware of Fraudsters - http://www.shine.com/fraud-alert/
Assistance in job search - http://careerplus.shine.com/free-job-alert/cms/59.html

Hitesh Chaturvedi <[protected]@gmail.com>
Apr 8 (2 days ago)

to Munesh, info, legalcare, Dinesh, Vivek, Shine, customerservice, subscription, compliance, feedback, shobna.bartiya, Piyush
Dear Munesh,

I have not received your reply.I allowed to give you 1 chance and that is going to be final for both o[censored]s. let me repeat, if you will be able to convince on fraud and force sale was justified then I will withdraw the claim and avail the services. but if there is no agreement in this discussion, There would not be any calls or discussion on phone or mails and you will directly proceed to refund.if it is acceptable then reply back and then I will You can talk to me right now give 10 Minutes to you and your team.

I am waiting for you reply..

Regards,
Hitesh

On Fri, Apr 7, 2017 at 5:09 PM, Hitesh Chaturvedi <[protected]@gmail.com> wrote:
Dear Munesh,

I give you 1 chance and that is going to be final for both o[censored]s. if you will be able to convince on fraud and force sale was justified then I will withdraw the claim and avail the services. but if there is no agreement in this discussion, There would not be any calls or discussion on phone or mails and you will directly proceed to refund.if it is acceptable then reply back and then I will You can talk to me right now give 10 Minutes to you and your team.

Regards,
Hitesh

On Fri, Apr 7, 2017 at 9:05 AM, Munesh Kumar <munesh.[protected]@shine.com> wrote:
Dear Sir,

Thank you for writing to shine.

With reference to your mail, we want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.

We would like to request you kindly share any convenient time slot in which we can have the discussion. Without discussion we would not be able to proceed the same.
Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.

For further assistance, feel free to contact us at[protected] or email us at [protected]@shine.com.

Thanks & Regards

Munesh Kumar
[protected]
www.careerplus.shine.com
IMPORTANT LINKS -
Beware of Fraudsters - http://www.shine.com/fraud-alert/
Assistance in job search - http://careerplus.shine.com/free-job-alert/cms/59.html

On Wed, Apr 5, 2017 at 2:48 PM, Hitesh Chaturvedi <[protected]@gmail.com> wrote:
Dear Munesh,

Reminder number: 5
You can try an number of excuses and use all your delay tactics, Since there is nothing to discuss and refund is only solution, I have requested Piyush Gupta Sir to help me and I kept him in CC and also requested on LinkedIn, I am waiting for his reply, He is great person and busy too but I am sure he help me out.

Meanwhile you can bring as many as dents to your reputed organisation. it is becuase of People like sales people Dinesh, Vivek and the worst customer service by you will lead to big problem one day.
it is under your Benifit to get this issue closed.

Regards,
Hitesh

On Wed, Apr 5, 2017 at 2:06 PM, Munesh Kumar <munesh.[protected]@shine.com> wrote:
Dear Sir,

Dear Sir,
Thank you for your email.

With reference to your mail, firstly we would like to apologize for the troubles and frustration that you experienced lately. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.

We have tried to contact you on [protected] at 1:56 PM but the call was not picked up. Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.

We would like to request you kindly share any convenient time slot for the discussion in which we can contact you. Without discussion it is not possible to give the right resolution.Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.


Once again, we are sorry for the inconveniences we have caused you and we hope to offer you better services.

For further assistance, feel free to contact us at[protected] or email us at [protected]@shine.com.

Thanks & Regards

Munesh Kumar
[protected]
www.careerplus.shine.com
IMPORTANT LINKS -
Beware of Fraudsters - http://www.shine.com/fraud-alert/
Assistance in job search - http://careerplus.shine.com/free-job-alert/cms/59.html

On Mon, Apr 3, 2017 at 10:08 PM, Hitesh Chaturvedi <[protected]@gmail.com> wrote:
Dear Munesh,

You are bring a bad name to your esteemed organisation, it was small amount, all of you are guys cheated and forced me to sale. but you are bluffing with me. Please find the draft of consumer forum petition for your knowledge.

This is my 4th mail reminder,

Regards
Hitesh Chaturvedi

On Mon, Apr 3, 2017 at 5:19 PM, Munesh Kumar <munesh.[protected]@shine.com> wrote:
Dear Sir,

Thank you for taking time out of your busy schedule to write us.

With reference to your mail, Please accept our sincere apology for the difficulties we have caused you.Our aspiration is to keep you as one of our most valued customers.

We hope you have made the payment through our website. All the services and the benefits description is given in brief on the website. If you are not comfortable with the services. We have our all desire to help you.

We would like to request you kindly share any convenient time slot with us so that we can resolve the issue or you can transfer these services to any one who is looking for the services in your contact as we do not have the refund policy. Kindly refer the below mentioned link for the same.

http://careerplus.shine.com/static-pages/terms.

For further assistance, feel free to contact us at[protected] or email us at [protected]@shine.com.

Thanks & Regards

Munesh Kumar
[protected]
www.careerplus.shine.com
IMPORTANT LINKS -
Beware of Fraudsters - http://www.shine.com/fraud-alert/
Assistance in job search - http://careerplus.shine.com/free-job-alert/cms/59.html

On Sat, Apr 1, 2017 at 6:54 PM, Hitesh Chaturvedi <[protected]@gmail.com> wrote:
Dear Munesh,

You only taking time and wasting your and my time. I have cleared my stand the get the refund and none of your mail stating any intensions. I suggest if you can get this refund or escalate the same to higher authority, it will benefit you and others and win-win for all, Since Shine.com is big name and amount is very small therefore it is better to sort this out of consumer court.
Rest is with you, I will send the 4th reminder tomorrow

Regards
Hitesh

On Sat, Apr 1, 2017 at 5:18 PM, Munesh Kumar <munesh.[protected]@shine.com> wrote:
Dear Sir,

Thank you for writing to us.

With reference to your mail, we have every desire to resolve you query. We would like to request you kindly have a discuss for the same, share any convenient time slot in which we can call you and we could resolve your issue.

For further assistance, feel free to contact us at[protected] or email us at [protected]@shine.com.

Thanks & Regards

Munesh Kumar
[protected]
www.careerplus.shine.com
IMPORTANT LINKS -
Beware of Fraudsters - http://www.shine.com/fraud-alert/
Assistance in job search - http://careerplus.shine.com/free-job-alert/cms/59.html

On Fri, Mar 31, 2017 at 6:13 PM, Hitesh Chaturvedi <[protected]@gmail.com> wrote:
Dear Munesh,

You are wasting your and my time. I have cleared my stand the get the refund. I have all call recordings as well but that will be used once you clearly say no to refund. I suggest if you can get this refund or escalate the same to higher authority, it will benefit you and others and win-win for all, Since Shine.com is big name and amount is very small therefore it is better to sort this out of consumer court.
Rest is with you, I will send the 4th reminder tomorrow

Regards
Hitesh

On Fri, Mar 31, 2017 at 4:05 PM, Munesh Kumar <munesh.[protected]@shine.com> wrote:
Dear Sir,

Thank you for writing to us.

With reference to your mail, hope you have made the payment after reading the details of services from our website. Again we would like to put a humble request kindly share any convenient time slot to have the discussion with the concern person so that we can go for the next step.

For further assistance, feel free to contact us at[protected] or email us at [protected]@shine.com.

Thanks & Regards

Munesh Kumar
[protected]
www.careerplus.shine.com
IMPORTANT LINKS -
Beware of Fraudsters - http://www.shine.com/fraud-alert/
Assistance in job search - http://careerplus.shine.com/free-job-alert/cms/59.html

On Fri, Mar 31, 2017 at 1:19 PM, Hitesh Chaturvedi <[protected]@gmail.com> wrote:
Dear Munesh,

There is no solution provided even after multiple round of discussion, you are only beating the bush. I have always requested for refund and that has not been processed till now. you are also misleading your own seniors about the wrong information in your followup emails, it will go against you.

If needed I escalate the same to to Piyush Gupta sir (CFO HTMedia and ) details mentioned below or Editor in Chief Madam,
Piyush Gupta
Group CFO& CEO AFE at HT Media Ltd (New Delhi Area, India),

Finally I Will approach the consumer court with all the proof including the call recordings of discussion with you, this is third notification in series. Since the amount is very small

Regards
Hitesh Chaturvedi

On Thu, Mar 30, 2017 at 3:06 PM, Munesh Kumar <munesh.[protected]@shine.com> wrote:
Dear Sir,

Thank you for writing to us.

With reference to our discussion, we are here to give you the resolution for your issue as we strongly believe in customer satisfaction. We would like to request you kindly share any convenient time to have the discussion for the same so we could be able to provide you the solution. We hope that we would be able to meet your expectations in regards of the services you have opted from shine. Without discussion it is not possible to provide any solution. We assure you that these services will help you to facilitate your job search.

For further assistance, feel free to contact us at[protected] or email us at [protected]@shine.com.

Thanks & Regards

Munesh Kumar
[protected]
www.careerplus.shine.com
IMPORTANT LINKS -
Beware of Fraudsters - http://www.shine.com/fraud-alert/
Assistance in job search - http://careerplus.shine.com/free-job-alert/cms/59.html

On Thu, Mar 30, 2017 at 12:39 PM, Hitesh Chaturvedi <[protected]@gmail.com> wrote:
Dear Munesh,

I will wait till Saturday for refund or refund confirmation. I have prepared a petition for consumer forum and as per guidelines I will keep sending you the notification/reminder for maximum 7 times. This is my second official reminder.

Regards,
Hitesh