[Resolved] Shine.com — Payment not reverted back

amol1231

from Pune, Maharashtra

Website:

careerplus.shine.com

I got call from Shine representative for Job search and recruitment regarding. Then they scheduled a call on Saturday (4 Feb 2017) at 4.30 PM
with person named Sunil Dubey (email id- sunil.[protected]@shine.com and mobile number [protected] and phone number[protected]. Then he told me about job service and asked to pay final amount of Rupees 2999/-. I paid it thorough credit card).Then he told me that another executive from shine will call me for further process ahead on Monday.
Accordingly I got a call from Shashank Tyagi (mobile number [protected]) on Monday 6th Feb 2017. Further he asked that just another amount i need to pay is Rupees 6100/- towards some information and online test regarding career details and also he told this is final amount. I paid by keeping faith as I am in need of another job.
He again asked through email to pay further Rupees 11349/-. I refused to pay this amount and asked them to not to provide me any service and refund my paid amout Rs 2999 + 6100 = 9099/-.

I want my amount refund from Shine. Please help to conclude this. I have attached payment references and emails as image files.

Thanks & Regards,
Amol Shelar
Mobile number - [protected]
email: amol.[protected]@gmail.com

+6 photos

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May 16, 2017

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2017

Shine.com Customer Care's response Dear Sir,

With reference to your email, Firstly we would like to apologize for the inconvenience and disappointment that you experienced with us.

We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on an availability of information regarding our products and services as well as the service levels.

Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.

The issue has been forwarded to the concern team member.They will get back to you shortly.

Regards,

Team Shine

Feb 07, 2017

Updated by amol1231 On 6th feb 2017, in afternoon one of the shine team member called me from mobile number [protected]. Then he told me that they will refund my paid amount to paytm account. I told him to revert back to credit card. He told me to come online on 7th feb 2017 at 10.00 am.
After some time, I got a call from Shine customer care team member regarding apology for the inconvenience which I faced. She told me to give me the number [protected]. And also she told that she will call me immediately. She didn’t call me till now. This is how they are just wasting my time also.
Person called from mobile number [protected] is also not calling back on 7th Feb 2017 as he told and also he is not picking up my phone call. Shine team members are just wasting my time.
I have faced inconvenience and disappointment. And the way of taking amount from job seekers is also very bad. I am very disappointed due to service from Shine.
I want my money back. Refund it back to my credit card at the earliest and I don’t want any service from Shine.
Thanks

Feb 07, 2017

Updated by amol1231 Just around 10.45 am on 7th feb 2017, I got call from person telling name Rahul Desai (phone number [protected]). He told that he is calling from Shine accounts department and he need my details like photocopy of ID proof and Credit card photocopy.
When I told him that you are asking me for credit card details is not correct thing. I will not give you credit card details. He dropped my phone call immediately.

These people are just troubling more and not refunding back the amount as I don't want any service from Shine.

Verified Support

May 30, 2017

Shine.com Customer Care's response Dear Sir,

Thank you for your continued support and for the confidence that you have placed in us.

On behalf of everyone we want to apologize for the trouble and disappointment regarding the service that you received from us. This situation is certainly unusual and we are really sorry for the inconvenience that may have caused. We strive for our client’s satisfaction and prioritize their needs.

We do our best to provide the best possible level of service, but sometimes unpredictable pitfalls pop up out of nowhere and cause such incidents.

As a result of this failure, we are planning some major improvements to our processes to prevent similar issues from happening again.

As per our discussion, our request has been accepted.We strongly believe in customer satisfaction and understand your concern. So, as a goodwill gesture, we are putting your service on hold till 6 Months.Once we receive the requisition email for the same will initiate the service.

We are sorry for any frustration you may have just experienced because o[censored]pselling calls.We assure you that it will not happen again as we are putting your contact number on DND and from now onwards you will not receive any marketing calls.If it happens then please contact us on our customer care number.

We would like to inform you that no such activity has been done at our end and in association with such fraudster. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.

Also, many senior authorities have been initiated by our company to control these activities. Being a responsible company, we wish to support you in all ways possible and assist you to find out the fraudsters involved in duping you to make payments for services. We request you to kindly to log an FIR against the fraudster against.

We appreciate your understanding and cooperation. We value your business and wish to retain you as our valuable customer.

Regards,
Team Shine