[Resolved]  Shine.com — Refund my amount from shine paid services

Hello Sir/Madam,
My name is Dama Saradhi, i registered on shine.com few weeks back. I received a call from Shine.com representative on "4th September 2023", wherein he explained me about Paid services of shine.com with Nominal price of Rs.3657/-,
Initially i showed no interest but then he started flattering about the services offered by them, wherein he said they will assign a dedicated "Relationship Manager" for me and he will closely work with me to help me to get new Job within few months with this nominal fees only and i don't have to make any further payment.
So, i paid this Rs.3675/- and then he said they will assign a Relationship Manager and he will call me to get more information about my Job requirement and will help me to find job accordingly as per my preference soon.
They have connected with "Pankaj"
(Relationship
Manager) called me from Mobile number "[protected]" on "4th September 2023" at 2:00 pm IST and initially he asked me about my Job preference and post 20 minutes discussion,
He told me in order to avail good Job, i would have to get 2 services(2nd & 3rd payment mentioned below) of Rs.15076/- and i would get service from excellent shine.com for lifetime. So, with hesitance,
I paid next 2 payments as he said this is last payment and they will ask for no further payment but post this he again said i would have to avail another service (4th payment mentioned below) by paying Rs.14746/- then i told this so wrong/fraud and i ask him to connect to his manager
I spoke to his manager, he said this service is must to get good job, if i don't avail this then other other 3 bought services would have no meaning and will get "forfeit". So, reluctantly and in compulsion,
i made 4th payment as well but post that again they asked me to avail another service for Rs.21074/-(Fifth Payment mentioned below) I have made the payment as well. After that i have connected with the direct employee of shine. Com I asked him about these but he said these are fraud.
So, I called them and requested him to connect to his manager again and then i requested his manager this is clear fraud/cheating and i need full refund to which they denied and said there is not refund system in shine.
Below are payment i made to shine.com :- Total amount i paid is Rs.52785/-
First payment (Paid) -- Rs.3657/- (Product
Education Verification Plus Package)
Second payment (Paid) -- Rs.4932/- (Product :- Job Profile Verification Plus Package)
Third payment (Paid) -- -- Rs.8376/- (Product :- Senior Level Resume Writing Service &
Professional Summary)
Fourth payment (Paid) --
Rs.14746/-
(Product :- Jobs on the Move: 180 Days)
Fifth payment -- Rs.21074/- (Product
:-Jobs on the Move: 180 Days)
I would really appreciate and be thankful to you, if you could help me get my full amount refund "Rs.52785/-" from Shine.com at the earliest. Please let me know if you need any
other details or information from my side.
Thank you very much for you help in advance.
Thank you & Best Regards
Saradhi Dama
Email:- [protected]@gmail.com
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Oct 13, 2023
Complaint marked as Resolved 
Shine.com customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2023
Shine.com Customer Care's response
Dear Ma'am,

We take customer satisfaction seriously and are glad to hear from you.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

We will respond to you shortly and we request you to bear with us in the interim. Thanking you and assuring you of our best services at all times.

Regards,
Team Shine
Sep 06, 2023
Updated by Saradhi Dama
Hi Shine team,

I have asked shine team to refund all my amount as I don't want to use any of the service which I have paid.

But the team has denied to pay the refund.

They deny to refund the amount, already given the response to team why I am not intrested to take your service of Shine . I already told them that during call of payment to Shine and fraud call is detected and the payments which were given to Shine team on phone

I requested to team to refund my whole amount and I not using your service any and there my account is traced by some one during payment to Shine team .

I expect shine team to get refund possible and please help me on this.

Thanks,
Saradhi D
Verified Support
Sep 07, 2023
Shine.com Customer Care's response
Dear Ma'am,

We take customer satisfaction seriously and are glad to hear from you.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

We will respond to you shortly and we request you to bear with us in the interim. Thanking you and assuring you of our best services at all times.

Regards,
Team Shine
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