[Resolved] Shine.com — Undisclosed charges taken (repeated incident)

aravinth raaj k

Jul 2, 2025

Address: Trichy, Tamilnadu

I was called by Shine executives, and without telling me the complete charges that are payable for what services, they kept on sending me emails for more payments.

First they took payment of 5445, then 8418 and then asked for 12741 When I refused to pay further, they said you will not get assistance with only 2 payments.
I want a complete refund of the amount as I do not want any service from Shine, if it cannot be transparent with me regarding charges.
I was never told about the complete service charge that is applicable to me, and after each payment, more invoices were sent to me.

After i went through this i checked online this same incident happened to many. this has to be stopped and resolved asap

All of this has happened today-2nd July, I want quick action to be taken, as I do not want any service.

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Feb 13, 2026

Complaint marked as Resolved

Shine.com customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2025

Shine.com Customer Care's response Dear Sir/Ma'am,

We wanted to provide you with an update regarding your recent order. Unfortunately, our system is currently unable to track the status of your order using the information provided. To assist you further and ensure that we resolve this matter promptly, could you please share the registered details associated with your order. Please provide us with any relevant details such as order number, transaction ID, or any other information that could help us locate your order in our system. Once we have the necessary information, we will promptly investigate the status of your order and provide you with an update. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your cooperation in providing the requested information. Thank you for your understanding and patience. Should you have any questions or concerns, please don't hesitate to contact us.

Regards,
Team Shine