Shiprocket — False accusation of weight discrepancy

Address:

West Bengal

As a small business owner, I have been shipping my orders via various shipments (Ecom Express, Delhivery, Xpressbees) under the parent company ShipRocket. I didn't have any problem this far, but surprisingly Ecom Express has raised certain false weight discrepancies against me one by one.

In the case of (Order id:[protected], AWB Number [protected]), the package weight is .496kg but I was charged for 1kg (which I gladly paid). So I already paid for an extra .504kg. But ShipRocket deducted 53 rupees more claiming that I didn't pay for .504kg which is only possible if the package weight was 1.504 kg (which isn't the case).

In the case of (Order id:[protected], AWB Number [protected]), the package weight is .403kg but I was charged for 1kg (which I gladly paid). So I already paid for an extra .597kg. But ShipRocket deducted 53 rupees more claiming that I didn't pay for .597kg which is only possible if the package weight was 1.597 kg (which isn't the case).

In the case of (Order id:[protected], AWB Number [protected]), the package weight is .496kg but I was charged for 1.5kg (which I gladly paid). So I already paid for an extra 1.004kg. But ShipRocket deducted 106 rupees more claiming that I didn't pay for 1.004kg which is only possible if the package weight was 2.5004 kg(which isn't the case).

As I didn't notice the mail regarding these discrepancies, 212(106+53+53) rupees was deducted from my ShipRocket wallet in the name of Auto acceptance of those claims which I didn't notice. When I contacted ShipRocket customer care, the executives were unable to help me even after I provided them with logical explanations regarding this basic math. They kept me asking for pictures of these parcels and I was unable to provide them because these are orders that had been already shipped by me, received by the customer and opened by them as well.

Not only that, Ecom Express has already raised 4 other false claims (Order ids:[protected],[protected],[protected],[protected] of the same kind which I, fortunately, noticed and didn't accept. When I contacted ShipRocket customer care regarding this, the same picture as proof talk started from their side.

I am attaching screenshots from the app to sustain the validity of my words.

I kindly request you to take the necessary steps to ensure that I get back my 212 rupees and I also request you to take legal steps against ShipRocket and Ecom Express so that they can't harass small business owners like me in the name of company policies.

Thank you.