ShopOnn Complaints & Reviews

The details of payment made through mobikwik payment gateway:

Payment towards: shoponn
Payment for: b&h blue gold benson & hedges cigarette (Pack of 2)
Amount: inr 730.00
Transaction status: successful
Transaction date: tue, 2 jun 2020, 09:28 am

There is no way to contact www.shoponn.in as the numbers provided on their portal are not in service.

I have ordered samsung tablet through shoponn and was promised delivery on 30th may 2020. I still haven't got the product and their contact number is not working. I have paid rs 19564 through netbanking.

Hi there,

I purchased product on 11-apr-2020. Or no: orn[protected] and paid amt through paypal they can't give option from cash on deliver. But still not received my items. I m calling customer care and doing mails customer support but they can receive and not answer my mail. Please help me to refund my amount

Thank you,
Asif

I have place one order vide Order ID: ORN[protected], Placed On Sunday, May 10 2020 02:57 PM

But till now I have not received the order

Please take action

K RAMASUBRAMANIAN

I have placed an ordere on 18th april. But still it is not shipped and delivered. I tried to contact shoponn many times but we are unable to contact them. They are not receiving any calls and not responding to any of our mails. Also we are unable to cancel the order. We requested for order cancellation and refund through mail but no response from them. Similar to me there are plenty of customer suffering with the same issue. Sab big fraud company cheating customers.in future please don't buy anything from shoponn. Request your help to inform them to cancel the orders and refund the customers money back.

This company SHOPONN is A fraudulent company who cheats consumers by grabbing money. They dont have ethics and their main aim to to make products online and drag it for a long time thinking that the customers will forgive and forget.
In my case it is since 09th March, 2020 they are just dragging by just sending emails by promising all rubbish.

Pl find below the last emails exchanged between the company & me :-

mailed-by: gmail.com
May 14, 2020, 5:51 PM Sukumar

My Bank details are as follows:-
SUKUMAR B
S/B AC NO : XXXXXXXX5627
MICR CODE : XXXXX2033
IFSC CODE : XXXXXXX2244
STATE BANK OF INDIA
VALLUVAR KOTTAM BRANCH
NO : 1, BALAJI AVENUE
6 B, THIRUMALAI PILLAI ROAD,
CHENNAI - 600017

Awaiting the transfer of funds to my above-said account.
Regards
Sukumar

On Thu, 14 May, 2020, 16:18, wrote:
Hello Sir,
We apologize for any inconvenience caused. Just in case you do wish to
cancel the order please forward your bank details, including account
No, account holder name, IFSC code, and branch name so that we can
transfer the amount in your account. We will have it refunded on
priority. Kindly mention your ORN i.e order number, payment gateway,
and mobile number for reference.
Regards,

This is the exact message shared between the two o[censored]s.I have sanitized the account details as requested from the consumer complaints forum.

I request you to kindly take appropriate action and I want to file a forgery case against them and bring out justice, not only for me but to all the people who have suffered because of such cheaters.

My pre paid - order id: orn[protected] dated march 23rd 2020, never got delivered, there has been no response of emails i have written & their helpline number [protected] never works.

As now with new govt. Guidelines the postal & courier services are delivering but my package never left the warehouse as per the courier service provider

I placed an order for 3 packs of cigarettes on 20th may 2020, for rs. 1265/- paid through mobikwik. Received invoice from mobikiwik that payment was successful. But no such confirmation on shoponn website and application. It shows that my item are still in the cart. I sent an email regarding this to the shoponn customer care. Called them. But no response so far. They have been cheating so many people but still there website is available on the internet to trap more and more innocent consumers.

I have made order on may 9 2020 06:30 pm and i didn't receive my order yet. Order id: orn[protected]. It doesn't show any progress of dispatch of order, so i have doubt about integrity of this website. I feel that they are cheating with their customer, i request to to please take a look on my problem and resolve it as soon as possible. Otherwise please help me to take my money back to me. Its a personal care product of ₹ 1465 from havells rechargeable beard trimmer - bt6152c.

I have ordered items from shoponn on 22April 2020 and it was showing that items will be delivered by 25-27 April and today is going to 2 months until now I haven't received my item nor my money. I tried calling them from 2 months but no one answer call and most of time it shows busy and also i email them 3-4 times but no response.
I recommend all not to buy from them they are chater and company is fake.if you want to know more review about shoponn you can check on mouthshut, quora and many other websites there are more than 50, 000 negatives complaints about them hardly 1 or 2 people commented positive about them as they are paid for that.or they might change the name and act as buyer.
So I suggest everyone don't ever buy from them .as now u won't be able to call them as their number is not in use.(it happens when no bill is paid of telephone line).rather you buy from amazon, flipkart or similar app

Prepaid Order ORN[protected] has been placed successfully on[protected] and no update yet not delivery, no replay to mail & no one pick up call... such a fraud site & management... please deliver asap or refund with fine ...

MY FIRST MAIL & REPLY
from: Sukumar
to: [protected]@shoponn.in,
[protected]@gmail.com
date: May 7, 2020, 8:34 AM
subject: OrderRef No: ORN[protected]
mailed-by: gmail.com

On Thu, 7 May, 2020, 08:34 Sukumar, wrote:
Sir,
Greetings of the Day !
This is regarding my Order reference number is ORN[protected].
I have received the below-said mail on Apr 28, 2020, 5:11 PM (9 days ago)
I have also written 2 mails prior to that and I had no response from your end.
Well, it may or may not be about this small amount of money BUT there is something called ethics which I did not find with your company. So I request you IMMEDIATELY REFUND my money.
The money you had received was during the Lock Down and according to your information that it will be shipped within 2 days. If you cannot keep up your promise, you should not have accepted my money. Now you guys pointed out the fact of Lock Down and held my money from 09/04/2020 till this minute. Most of the organizations have started fulfilling their orders BUT you have not done so. I am not happy with your Company so, as mentioned above, please make the Refund NOW.
Looking fwd to hear from you ON PRIORITY.
Regards
Sukumar
[protected]
[protected]

Your mail dtd :28/04/2020
Hello sir,
Thank you for your cooperation and we understand your concern because
its been so long time that you have ordered. Our deliveries and
dispatches have been already started, only essential goods are being
picked by couriers. So in case you buy any essential, we will combine
your order with it and have it dispatched on priority.
Regards,
Team shoponn

MY 2ND MAIL.

On Thu, 7 May, 2020, 08:34 Sukumar, wrote:
Sir,
Greetings of the Day !
This is regarding my Order reference number is ORN[protected].
I have received the below-said mail on Apr 28, 2020, 5:11 PM (9 days ago)
I have also written 2 mails prior to that and I had no response from your end.
Well, it may or may not be about this small amount of money BUT there is something called ethics which I did not find with your company. So I request you IMMEDIATELY REFUND my money.
The money you had received was during the Lock Down and according to your information that it will be shipped within 2 days. If you cannot keep up your promise, you should not have accepted my money. Now you guys pointed out the fact of Lock Down and held my money from 09/04/2020 till this minute. Most of the organizations have started fulfilling their orders BUT you have not done so. I am not happy with your Company so, as mentioned above, please make the Refund NOW.
Looking fwd to hear from you ON PRIORITY.
RegardsSukumar
[protected]
[protected]

Your mail dtd :28/04/2020 (They have Voluntarily & Deliberately changed the Date as 28/04/2020 but it is not correct.See the date on my mail above. The actual date was Thu, 7 May, 2020. This is a clear evidence of cheating. )
Hello sir,
Thank you for your cooperation and we understand your concern because
its been so long time that you have ordered. Our deliveries and
dispatches have been already started, only essential goods are being
picked by couriers. So in case you buy any essential, we will combine
your order with it and have it dispatched on priority.
Regards,
Team shoponn

MY 3RD MAIL

from: Sukumar
to: [protected]@shoponn.in,
[protected]@gmail.com
date: May 13, 2020, 9:43 AM
subject: Re: OrderRef No: ORN[protected]
mailed-by: gmail.com

Sukumar
May 13, 2020, 9:43 AM (1 day ago)
to contactus, rohannaasha

Hi there,

GREETINGS OF THE DAY !

This is regarding my order placed, ORDER ID: ORN[protected] - dtd. 09th March, 2020. I have sent too many reminders and mails JUST FOR THIS RS. 164.00

Deeply regret to inform you that, I am ashamed to have had transactions with you.

Well, I know, you grabbed my money (even-though the amount may be very very small ) You dont have any ETHICS in doing business. This money is just peanuts for me.

Herein, I will never want to have transaction with you in further in future and I am going send this ALERT to ALL my Whatsapp Group and also to ALL my Facebook friends across the Planet and let them know about your cheap & cheating attitude done to a customer and I will warn them to keep away to do any transactions with your company anymore. Also, I am lucky to say that, due to Covid-19, all my people across the globe are sitting @ home idle as they will have ample & enormous time to concentrate on this case to spread about my dirty experience with you and your company.

I am not sorry to say. You messed up with the wrong person. There are a lot of other guys in this planet who do the same business as you do. I dont have to worry at all.

GOOD BYE

The Last Reply.
Hello sir,
Thank you for your cooperation and we understand your concern because
its been so long time that you have ordered. Our deliveries and
dispatches have been already started, only essential goods are being
picked by couriers. So in case you buy any essential, we will combine
your order with it and have it dispatched on priority.
Regards,
Team shoponn

FINALLY, I NEED MY REFUND NOW, FAILING WHICH I WILL BE FORCED TO PROCEED FURTHER

They all are scammers. Scammers i dont know This guys are Fraud. i never received my products. I saw all the reviews on google all are claiming them frauds.i want my money back.
Never Order Anything From This Site

I have send the money by phone pe but not any messages receiving me and my order was not placed so what happend to my order

I have placed an ordere on 18th april. But still it is not shipped and delivered. I tried to contact shoponn many times but we are unable to contact them. They are not receiving any calls and not responding to any of our mails. Also we are unable to cancel the order. We requested for order cancellation and refund through mail but no response from them. Similar to me there are plenty of customer suffering with the same issue. Sab big fraud company cheating customers.in future please don't buy anything from shoponn. Request your help to inform them to cancel the orders and refund the customers money back.

I had placed order on 03rd april '20 and is not delivered yet. Initially, when i reached their number ([protected]) someone called neha requested me to wait for few days as courier services are not available in their area due to lockdown. Now, when i am trying their numbers ([protected], [protected], [protected]) are either not reachable or switched off. No reply on emails either. Surprisingly, numbers: [protected], [protected] are now removed from their contact us page. This seems to be complete fraud as payment is made already.
Kindly assist.

I have paid for two orders for materials booked on 13th April and 27th April by credit cards. Though so many days past, I keep trying to contact them on phone, and nobody answers the phone or gives any call back. I have sent an email to customer support and also to grievance officer at the email address provided on the Shoponn.in website.
There is no acknowledgement or reply to my mails. I have sent numerous SMS TEXT messages. I have also sent messages to them on their Whatsapp numbers but absolutely no response from them.
On viewing the numerous complaints in the consumer complaints website, it appears that the owners of the company and their sister concerns are somehow indulging in activities which are not of a good standard and thereby causing lot of hardships to each and every individual customer who books materials through their website.
I therefore request somebody, who has good experience of dealing with such type of consumer complaints to come forward and consolidate all the complaints and then go to lodge an official complaint with the cyber crime portal which might be able to give us relief while taking up with such bogus companies who fleece money from customers and then make people go through lot of mental, physical and emotional stress.

They took two months to deliver an item. After one month i raised a request to cancel the order but nobody replied. I mailed them over 5 times to cancel the order but no reply at all.
Finally the package arrives and i am still requesting them to reverse pickup the order but they are not responding. I call them and the phone says switched off.

Never order from this site. It should be banned

I have placed an order on 27.04.2020 with total amount of rs 466. They promised to delivered within 2-3 days but till now i didn’t get any updates from their end. I have tried to contact them but they are not able to answer my emails as well as not picking up the phone. Indeed there is no order cancellation option available on their page.
I want my full refund.

I place a order for diapers. They need 10 to deliver but after 8 days they send me a email and said order amount is less . I have place one more order greater then 1000 only they can send my first order with my second order.