Simplilearn — Can't play downloaded videos without a initial internet connection

Simplilearn — Can't play downloaded videos without a initial internet connection

I Irfan29888 Jan 18, 2022 Jan 31, 2023 This thread was updated on Jan 31, 2023

I downloaded exel course videos in my smartphone which has not any sim card... Whitout an internet connection Whenever i play the video it shows a pop-up dialogue 'something wents wrong' but when it is connected to the network the video plays simply as it plays. My problem is, that i haven't always an internet connection at all. So I am unable to watch downloaded videos in the absence of internet connection. Was this information helpful? No (0) Yes (0)
Simplilearn customer support has been notified about the posted complaint.
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Simplilearn Customer Care

from Chennai, Tamil Nadu

Jan 19, 2022

Verified Support

Hi Irfan, please share your registered contact details with us at [protected]@simplilearn.com and we'll check this out.

Simplilearn Customer Care

from Chennai, Tamil Nadu

Jan 31, 2023

Verified Support

Hi Irfan, we'd like to understand this better and help. Please share the issue summary along with your registered contact details with us at [protected]@simplilearn.com and we'll get in touch with you soon.