Smytten — Return of free trial got incorrect order please help

Hi i got this revert from Smytten really happy with the reply hopefully they will deliver remaining 3 products soon.

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Hi Rinkel Savla,

Hope you have been doing well!

We are so sorry to know that the package delivered did not meet your expectations. Sincere apologies that you had to go through this trouble of reaching out to us for something which should have not happened. However, we are glad you gave us another chance and we would love to make the best out of it.
Please be rest assured, as our team would be placing your order for remaining 3 products and ensuring every process behind it stays on track. A fast and convenient delivery will be our utmost focus. Also you can use this products as we are not taking it back.

Customer satisfaction is always a number one priority for us. We deeply regret that we could not do the same for you. Looking forward to delight you in future.

Hope we could walk you through regarding the concern.
Feel free to contact us for any further information/concern. We'll be happy to help!

Hope you have a great day ahead!
Thank you.
Customer Delight Team

Hello Team

Smytten has sent me all the remaining product as they promised really happy with their customer service .

Best customer service ever
Really Smytten rocks and best online app ever for shopping
Would recommend to shop with Smytten and njoy.

Thanks once again
My problem is solved

Hello Sir / Madam

I by mistake placed my trial order and i want to cancel it. So pls its a request pls cancel it. I really don't want it and i m also not in the city to receive the parcel

Please consider it urgent

Farhyn Khan

I got a wrong product
Order no. 4191656
Ordered multani powder
Delivered mulethi powder

I have got a wrong product. Instead of my marshmallow cream I got a nailpaint. It was of 3 trial point. And I was excited for the cream. Please help. My order id and ticket r in the image