| Address: | Jaipur, Rajasthan |
Respected Executive,
I had purchased 'Sonata Digital Grey Dial Men's Watch- NG7982PP03J' on date- March 17, 2015 in rupees 399 INR.
In just a mere of about 60 days watch got dismantled by itself, The assembly packing of watch got loose and the parts (specially hinges) started dismounting by itself, Now the watch is not potentially strong and it cannot bear even the decent jerks which may occurred when someone do some work after wearing the watch.
Its not all about the assembly and body defects, The watch is even not regular and sound in showing time also, It shows variation of about 1 minute in about 3 days, that means the watch got wrong in showing time in every 3 days and i have to make it correct by adjusting its time taking reference by some other clock.
The wrist watch is not very much used and old even both the polythene cover gaurd (one on top glass screen and other on back steel panel) are still intact on their positions.
Now I want Sonata must replace my watch with the complete packed new one and I also want Sonata will pick this defective watch from my door.
Address:
ANKUR YADAV S/O VIRENDER SINGH
ROOM NO.- 307, POORNIMA GURUSHIKHAR HOATEL NO.- 01,
ISI-2, RIICO INSTITUTIONAL AREA, SITAPURA
JAIPUR- 302022
RAJASTHAN
The pictures of watch and its billing details are also attached with this mail.
kindly replace my watch with the correct one as soon as possible, hope you'll understand and do the needful.
Regards
I Remain
ANKUR YADAV
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Steve here from the Customer Relations team. Always here to help!
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Sincerely,
Steve