Sony — bilaspur sony service centre make me fool service request no 1-[protected] urgent basis

Address:	Bilaspur, Chhattisgarh, 496661
Website:	[email protected]

. I was purchase sony xperia c4 last year that was damage in warranty period. So as per replacement policy asansol west bengal customer care give me sony xperia z5 dual model no:-e6683. But after one year 2 months its automatically getting hot and switch off and not to be started any more.

Now i am in chattisgarh and from here bilaspur service centre is in 3 hour distance which is quite near from any other service center. And i was submitted my handset at bilaspur service center on 10/10/2017 and they give me a manual job sheet but till now they don't create job ticket id. Neither repair nor replace, they don't do anything just giving me excuse only. Initially they told me that there was a huge network issue after that they told me that their technical person was not came then they said that my xperia z5 bill was not generated properly thats why they cant make job ticket. Then i talked with asansol customer care and asked about my bill generation they said no mam, it was ok and here i can make job ticket very easily. Then i told him to make me job tickt no.[protected] and to mail me. They did so. Afterthat i was forward that mail to bilaspur customer care. Today again i ask about my handset they told me that they cant do anything they ask to their ho about my handset and they told me that regarding this handset 50%reimbursement will be generate but i have to purchase sony xperia z5 only. Then i ask about job ticket no. They also give me [protected]. I was again talked with customercare in toll free no. And gave them this ticket no. And ask about my handset solution they told me that regarding this no. You are talking from asansol and till now you have not submitted your handset.. Then i said about my problem they told me that you have to go that service centre and make contact with me. But as i told you i am living 3 hours distance from bilaspur city which quite near from any other service center of sony. Its not posible to go again and again bilaspur.

As per conversation in toll free no with customer care its mean that bilaspur service centre tell me lie. They neither talk with ho nor they try to create job ticket.. I am relly getting so much frustrate from this bilaspur service centre they have neither atticate to talk with customer nor they pick up the call.