Sony — Defective Sony Vaio laptop | |||
Hi, I had purchased a Sony Vaio laptop on 8th October 2013 from Ahmedabad. The details about the model are as follows: Model: SVF14212SNB Serial No:[protected] Service tag no: C10H04WF This laptop is highly defective with the hardware. Below mentioned is the repair history of my laptop: 1.) First problem in Mid January: Internal speakers started to heat up and within 10 minutes the speakers shut down. in next 3 days the laptop shut down completely and did not start at all. I gave the laptop to your service center in Ahmedabad and they took 15 days to repair the laptop. I was provided with pathetic service. The engineer told me after 15 days that he has "TAKEN SPEAKERS FROM ANOTHER LAPTOP AND INSTALLED IT IN MY LAPTOP". I had very specifically asked him whether this will cause a problem in future and he said there will be no problem. 2.) Mid February: Internal speakers again heated up and stopped working completely. Battery life of my laptop has deteriorated completely. Stand by time is only 2 hours on normal usage and low brightness. This is not the kind of product I expected after paying such a high amount for a Sony product. Every month there is a new problem with the laptop. I have a traveling job and I cannot afford to keep going to a service center every month and give laptop for 10 days. My entire work schedule is disturbed because of your defective product. If I have to use a defective laptop even after paying 35000 rupees then what is the point of buying a branded Sony laptop. The quality of your product is third grade. Just because there is a warranty on your product doesn't mean that Sony can provided such defective and low quality products. I had to undergo huge financial loss due to this laptop. I am requesting you to replace this defective laptop. I cannot afford to go to a service center every now and then. Sony needs to take responsibility for their defective products. This is my sincere request to you to replace this defective laptop, otherwise I will have to register a complain with the Consumer Protection Forum (NCDRC). I have already sent a copy of this email and entire case details to my lawyer. But I expect Sony to take care of this matter without any further problems. I have submitted my complaint to Sony Customer Care email address more than 2 weeks back and i received an email from Mr. Rahul Semwal asking for further details. I submitted the required details to him. And since then i have not received any correspondence from him on my complaint. This is highly unprofessional on part of Sony. Kindly look into the matter at the earliest. Was this information helpful? | |||
 3 Comments | |||
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Dear Sir,
Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email id with us here.
For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email id with us here.
For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Sony India Team,
I have emailed your "sonyindia.[protected]@ap.sony.com" exactly 6 times stating my complain about your low quality product, Every time I have either not been replied back or there is a standard reply which contains a complain request no.
Once my email was replied by one of your customer care executive (Mr. Rahul Semwal) and he asked for some details in that email. I provided him with the details and he did not even have the courtesy of replying to my email. What is going on at Sony ? Don't you take your customers seriously ?
MY COMPLAINT NO.: 17905290
MOBILE NO: [protected]
EMAIL: sameep.[protected]@gmail.com
I am going to make things very clear for you guys, YOU PROVIDED WITH A LOW QUALITY PRODUCT, YOUR ENGINEER PUT USED SPEAKERS IN MY LAPTOP WHILE IN SERVICE. IT IS SONY's FAULT. SO YOU GUYS WILL REPLACE THIS LAPTOP. ORELSE I WILL GO TO CONSUMER COURT.
I am sorry if i come across as adamant, But I am fed up with your company. No professionalism at all.
Samip Menon.
I have emailed your "sonyindia.[protected]@ap.sony.com" exactly 6 times stating my complain about your low quality product, Every time I have either not been replied back or there is a standard reply which contains a complain request no.
Once my email was replied by one of your customer care executive (Mr. Rahul Semwal) and he asked for some details in that email. I provided him with the details and he did not even have the courtesy of replying to my email. What is going on at Sony ? Don't you take your customers seriously ?
MY COMPLAINT NO.: 17905290
MOBILE NO: [protected]
EMAIL: sameep.[protected]@gmail.com
I am going to make things very clear for you guys, YOU PROVIDED WITH A LOW QUALITY PRODUCT, YOUR ENGINEER PUT USED SPEAKERS IN MY LAPTOP WHILE IN SERVICE. IT IS SONY's FAULT. SO YOU GUYS WILL REPLACE THIS LAPTOP. ORELSE I WILL GO TO CONSUMER COURT.
I am sorry if i come across as adamant, But I am fed up with your company. No professionalism at all.
Samip Menon.
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I had purchased a Sony Vaio laptop on 8th October 2013 from Ahmedabad. The details about the model are as follows:
Model: SVF14212SNB
Serial No:[protected]
Service tag no: C10H04WF
This laptop is highly defective with the hardware. Below mentioned is the repair history of my laptop:
1.) First problem in Mid January: Internal speakers started to heat up and within 10 minutes the speakers shut down. in next 3 days the laptop shut down completely and did not start at all. I gave the laptop to your service center in Ahmedabad and they took 15 days to repair the laptop. I was provided with pathetic service. The engineer told me after 15 days that he has "TAKEN SPEAKERS FROM ANOTHER LAPTOP AND INSTALLED IT IN MY LAPTOP". I had very specifically asked him whether this will cause a problem in future and he said there will be no problem.
2.) Mid February: Internal speakers again heated up and stopped working completely. Battery life of my laptop has deteriorated completely. Stand by time is only 2 hours on normal usage and low brightness.
This is not the kind of product I expected after paying such a high amount for a Sony product. The laptop is not even 6 months old. Every month there is a new problem with the laptop. I have a traveling job and I cannot afford to keep going to a service center every month and give laptop for 10 days. My entire work schedule is disturbed because of your defective product.
If I have to use a defective laptop even after paying 35000 rupees then what is the point of buying a branded Sony laptop. The quality of your product is third grade. Just because there is a warranty on your product doesn't mean that Sony can provided such defective and low quality products. I had to undergo huge financial loss due to this laptop. On top of that your customer care executives don't reply to emails. I have sent 6 emails and just one has been replied which was useless.
I am requesting you to replace this defective laptop. I cannot afford to go to a service center every now and then. Sony needs to take responsibility for their defective products. This is my sincere request to you to replace this defective laptop, otherwise I will have to register a complain with the Consumer Protection Forum (NCDRC). I have already sent a copy of this email and entire case details to my lawyer. But I expect Sony to take care of this matter without any further problems.
Kindly look into the matter at the earliest.
Samip Menon