Sony — experience of Sony xperia c3

Address:

Amritsar, Punjab

i bought SONY XPERIA C3 dual black IMEI NO:[protected]. from CROMA AMRITSAR 143001 (punjab) on 20/10/2014 at 12:00 AM invoice no.SLF02A[protected] registered mobile number [protected] & [protected] MR.ANIL KUMAR. From the first day I bought my phone I was getting the problem of SIM next NOT WORKING PROPERLY AND AUTOMATIC SWITCH ON AND OFF. Next day morning i.e. 21/10/2014 I visited CROMA store and told my whole problem which I was getting and told them to replace my mobile but they denayed to do so they told me to go to AUTHORISIED SERVICE CENTER OF SONY SHIVANI ELECTRONIC batala road I told same problem to them they told me that it is a software problem and gave me a ticket no W[protected] and told me to collect the set tomorrow but again i asked them to replace it but they didn't listened to me and told me there is no rule of replacing the mobile. As SONY company has rule of replacing the mobile within 7 days of purchase. they didn't replaced my mobile and gave me the same. SECOND TIME I got same problem and I again visited sony service center on 3/5/2015 token no:W[protected] I again told them to replace it because the same problem occurred second time but they did not listened and told me software problem is there and gave it to me. THIRD TIME again on 6/5/2015 same problem occurred sim was not working, automatic switch on and off and not working properly than i visited CROMA and told them to help in replacing my mobile because I was fed up of this mobile by getting same problem again and again they told we will help you but they didn't gave me satisfactory answer and told me to collect mobile in evening till today i didn't get my mobile and visited sony service center to get detail of my Mobile they told me there is a hardware problem ticket number:W[protected] I requested them to replace it but they told me very rudely it will only be repaired not replaced And again after getting hardware replaced 4 th time I again got same problem and when I went service center for it they denayed me to see my phone just tell me one thing is this the service of Sony where as when i called on sony xperia help line they told me your mobile will be replaced because there is HARDWARE problem from starting so service center is misguiding me.According to croma and sony service center definition of CUSTOMER should be "KAASHT SE MAR" (die with sour) I am not satisfied with my mobile, the quality i thought i would get in sony is not that satisfying i would say that chines mobiles have more life than sony mobiles because my mobile didn't work properly foe even 24 hours. Its my humble request please replace my mobile. Regards anil kumar