Sony India — Authorized service center regarding phone issue

Address:	400706
Website:	www.sony.co.in

Hello,

This is inform you that i had purchased experia xa 2 months ago & from last two weeks i am encountering an issue with phone heating & unable to charge while connected charging instead the battery is draining at the time of charging.

With this issue i had went to authorized sony service center nearby at vashi at sri sai electronics i am attaching the further details.

This was the worst experience i had ever in my life while conversing to the staff over there. Initially when i had visited on saturday 17th april 2017 the staff who had verified my phone had requested to come on monday as the stand by phone is not available at that point of time & asked if i want to take a back up of the data. I informed him don't worry about the data back up as my phone is synced online, but still he asked to bring the phone on monday & refused to take my request. I had no other option to take back the phone & at that time the heating issue was normal.

After few days the phone started getting heat badly & unbearable to hold the phone in hand or put in pocket, also i felt i may have any health issue for the same, hence i visited store on april 24th 2017 & the same guy verified the phone and stated to get the stand by phone over the reception counter, at the reception counter there was one lady she stated me that system is not working so they wont be able to verify the phones warranty info & they will not be able to take my request, when i further insisted she stated that the maximum what we can do is we can take your phone & for the standby i need to come again next day or they will call me when the standby is available. I informed her that this is the second time i am visiting for the same & you need to do something for me, may from backend if the system is not working, that lady bluntly replied stating on the first visit it was my problem that i wanted to take the data backup i informed her i never stated i want to take the data back up & you are giving me false information she further replied rudely "aapko samjhta nahi kya abhi kuch nahi hoga apko jo karna hai kar lo" then i asked to speak to the manager there one more staff was there he stated that manager is not available now & he is not sure when the manager will be available, as i had already waited from 1 pm to 2 pm for the lunch time, that staff told me rudely that manager does not have any timings & manager is not answerable to me & i don't have any rights to talk to the manager, he even told me he will call to the police i was literally shocked why police interference was required, i was just asking for explanation why they cannot proceed & as per me there answers were lame as system is not working, as a customer whose problem is this if your system is not working & i am wasting my second visit as a fool & iwas very much need an explanation for this. I informed him that i have complete rights to ask for manager when you guys are not able to answer me nor you have any explanation for the same i did informed them your manager must have much more information then you & may be he can do the needful.

At the same time i was trying to get the warranty details from the call center but unfortunately call center person was also not able help me in any situation. Then i happened to talk to the manage over there this gentle man so rude, so unprofessional, so pathetic way of talking asking me to come to his cabin and he wanted my phones to be kept outside i asked him why you want my phone to be kept outside, he stated that you might record our conversation, i informed him i want to record this conversation as i dont believe you guys any more as you have already threatened me for calling police and all & what if you will say i never visited. I had no other option to leave the store as these people were wasting my time at the same time i had placed a request to the call center person regarding the issue. I had asked to email id to register a complaint, but as per call center person there is no such email id to register a complaint.

I hereby wanted to inform you that i want a to register a complaint for the behavior of the service center staff as no body has a right to waste my time & play around and also threatened me of police. I really don't deserve this kind of treatment after spending my hard earned money in purchasing the product from sony. I am not sure what would be your next plan of action on this, i want you to provide me a solution for the same & also an explanation for this kind of behavior, i also don't wish to visit that store again. Here is the ref number provided by call center person 1-[protected] this may help you to get the further information.

I would also like to inform you that if i am not getting a proper solution on the same i have to seek a legal action for this matter & if any thing comes under civil or consumer rights i will proceed further. I hereby notify you the same.

You may call me at +91 [protected] & my email : [protected]@icloud.com

If i am not available on phone i would request you to please email. I am looking forward for a solution.

Thanks
Shabbir qureshi