Sony India — Case of cheating

Address:

New Delhi, Delhi, 110096

Hi sony,
I wish to start my complaint by a compliment that i am a fan of all your products, i have in my house all electronics from sony starting from mobile, laptops, camera and a tv.

I never had any issue as non of the products ever faced an issue.

Recently my sony bravia 42 inch tv had an issue and i called up sony customer care after regular follow ups i got a message that ap network in east delhi will manage our complaint, their engineer came and checked the tv and communicated that its panel has to be replaced, we agreed and inspite of huge cost respected sony and agreed to pay 21500 approx amount.
Today ap network executive called us and told us that we need to pay 50% of the cost and than only they will go ahead, the reason given was lot of customers do not pay.
We agreed to this term, the engineer and executive told us that tv will not be picked up and the panel will be replaced at home once they procure it.

Today they picked the tv as they said that we need to take tv we were confused as this was not agreed upon still we agreed, they also demanded bill copy which was given.

Later we get a call from service centre that bill copy is not original and nothing is visible, if that would have been the case why did they picked my tv.
The executive was talking as if i have done a crime, they wanted me to go to croma and get the bill copy, its been a 5 years and this should have been communicated before picking up the expensive stuff. To add over here the executive was so rude in communication that i had to request her to give me back my tv and i will get it repaired from other centre.
I also called call centre where i wanted to lodge the complaint on this behavior issue.
The complaint number is 31692803 the customer care person was trying to defend the service centre which was also not understood, he than said we demand bill copy as we need to see if part if not available we will do replacement now question is if part is not available why was an estimate given, why did i got a call on the repairs and why an assurance was given that it will be done at a cost.
I am not sure how many customers you will loose due to this behavior but frankly you have lost one today, i head a company which is in service industry and we are world leaders in training sony india is our client we feel sorry as we never gave such a bad service to them and never taught them this bad that they start cheating and loosing customers.
I am depressed feel cheated and insulted, i will never ever now buy a sony product as i had a very bad taste today.
I want someone to listen to me and tell me whats wrong with sony.