Sony India — complain about the service.

Address:

Hooghly, West Bengal

Dear sir.
This is to inform that myself Arup Ratan Chaudhuri reside at Narua panchanantala Chandannagar Hooghly, have a better experience about dony customer care service. I am sorry to say that this type of bad experience I gave never seen before.
On 11th Aug 2018 I made a complain to your customer service about my Sony LED Tv problem. On 16th Aug your one representative came and check my LED tv and he was telling that your TV has got panel problem, panel broken etc.
I am staying in out of station because I am working in a bank. Then he telling me for panel problem you have to pay Rs 4000 for advance for change your panel.
After that nobody calling for your customer care point to know what is the status.
After few days I call to your customers care for knowing the status. One guy Mr Sukanta telling me your Panel is out of market and company provide you a exchange offer for you and you have to Rs.16870 for new LED 32 inch. Then I will telling him I have already pay Rs 4000 so should I pay remain of the money. He said it is not possible. You have to pay Rs.16870. Then I will refund your money on that time when we deliver the same and you have to buy one insurance of Rs.2500 and Rs. 700 for transportation extra .Then I refuse the offer but till date I am not refund my money which I already paid on 16th Aug.
Now let me know this kind of service is not expect from a such reputed company like Sony.
My LED tv is under 5 yrs warranty then why should I pay this huge amount?
I think if you are in customer service then customer have an expectation to give a call ? I have already 65 to 67 call for this complaint.
Thanking you.
Arup Ratan Chaudhuri
Narua Panchanantala
Chandannagar. Hooghly
[protected].
[protected]@idbi.co.in
[protected]@gmail.com