[Resolved] Sony India — Complaint against company

 
3 Reviews
Delhi, New Delhi District, Delhi, India
 anamika bansal
Dear Sir, I am one of the customer of your reputed company. I was called on customer care three times to register the complaint against my LCD but there no response yet. I have already two complaint numbers. Please look into the matter and oblige. Harinder Kumar Principal Yuvashakti Model School [protected]
Complaint marked as Resolved 

Complaint Status


[May 07, 2015] Sony India customer support has been notified about the posted complaint.
Verified Support
Ms. Legal Page Writers Customer Care's response, May 06, 2015
Hi Sir, we have gone through your issue. For resolving this issue you have an instant remedy to raise your voice against this deficiency by sending a Notice for Replacement of the LCD as they have already repaired your LCD. May be your LCD was having Manufacturing Defect. Our legal team can assist you by providing a well drafted Notice and may also try to resolve your issue on our part by directly contacting the Sony Customer Grievance Team. For more information you can contact the undersigned.Thanks Regds Mohit Popli Advocate/Author Corplexis Chambers Law Firm Founder: Filemycase.in Patientcause.blogspot.in (Medico-Legal & Consumer Helpline), helpingconsumers.blogspot.in ( Online fraud helpline) Mob : +91-[protected] Email: adv.[protected]@gmail.com
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Sir/mam

I wish to inform that u. i have purchase a new mobile SONY XPERIA C4 DUAL and purchase date is 22/07/2015 in digital mobile collection allahabad.

My problem is I have activated my xperia protected feature through by this mail id pankajsingh.[protected]@gmail.com But my mobile after restart automatically protected mode is on.so i am try my mail id and password but my mobile authenticated not support n user name and password is wrong to display. so i have contact toll free no.[protected] and your help line support officer asking to me piese contact our near service centre and repair mobile software and deactivate protacted mode and also given a TICKET ID IS [protected]. After that I reached the near service centre in Varanasi and given my mobile and discuss protected mode feature related problem service centre respsnist. but service centre respsnist lady asking to me without open my mobile sim lock is damaged and void my mobile warranty without any xperia support engineer and given a ticket id is [protected] and W[protected].and date is 08/08/2015 also receiving mansion sim lock issue not a protected lock issue. then I contact next days to service center so asking to me respsnist your mobile is out of warranty and u will given a charges 9400rs replaced your mobile PCB. Then I rejected Jenrette your service centre estimate 9400rs and request to your service centre please resolve the my application protected lock. my mobile was also work two sim but due to application lock my mobile given a service centre. my one sim also insert in mobile and my mobile collect service centre. But today date 21/08/2015 I contact to service centre for related my mobile application problem resolve. so I ask to me your service center person your mobile is not repair so u have collect mobile without repair otherwise u repair mobile so u will give a charges for replaced mobile PCB.

So please resolved my problem as soon as possible my contact no. is [protected]
Rahul Bamdale.I was purchase Sony Xperia ZR. Three Time I was face same issues.third time I told to Sony Refund my 22000 thousands.Sony head office offer me new fresh dp.I clearly told them I just want refund.but HO promise me, if you face same issue in new replace device also, from the delivery date of New phone One year we will provide you New upgrade model without any charge.and head office also commit me as per the policy warranty period start from purchase date.but in your concern we assured you product security as one Time good customer
But now my phone again submit in the service center from 28 October 2015.Sony not take it seriously, sony ask me to pay the replacement charge11, 495.if Sony not take it. Seriously, at the last point I will claim. Again Sony.
My work order no is W[protected]. My contact no is [protected].

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    2%
    Complaints
    5722
    Pending
    103
    Resolved
    75
    phone
    +91 99 6793 9629
    +91 90 2912 0629
    location
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    Sony India - Complaint against company