Sony India — Complaint - Negligence of service center staff

Address:

New Delhi, Delhi

From: Mukesh Kumar [mailto:mukesh.[protected]@fedex.com] Sent: Thursday, April 02, 2015 9:19 AM To: '[protected]@ap.sony.com' Subject: Re: Complaint - Negligence of service center staff RIMINDER-2 !!! Still response awaited…….. Mukesh Kumar Cell: [protected] From: Mukesh Kumar [mailto:mukesh.[protected]@fedex.com] Sent: Wednesday, April 01, 2015 12:25 PM To: '[protected]@ap.sony.com' Subject: RE: Complaint - Negligence of service center staff RIMINDER-1 !!! Still response awaited…….. Mukesh Kumar Cell: [protected] From: Mukesh Kumar [mailto:mukesh.[protected]@fedex.com] Sent: Wednesday, March 25, 2015 5:25 PM To: '[protected]@ap.sony.com' Subject: Complaint - Negligence of service center staff Hi, This is to inform you that I bought a SONY Experia C-1504 on 17-May-2014. From last few days a problem occurred in charging the mobile and also a problem in power switch (not get started). On 17-March-2015 I handed over my mobile in Sony Service center Lajpat Nagar, New Delhi for service/repair. On 21-March-2015 I got an SMS that my mobile has repaired. When I collect my mobile, I found new problem that network had not shown. I asked the same to representative, He told me that it take 2 more days for this new problem to solve. Today I make a call to service center about the status of my mobile, They confirmed me that mobile is ready and we can collect from them, When I reached to service center & asked for mobile, They replied me to wait for 5 minutes, After 15 min. again wait for 5 min. After one hour an engineer came out & ask me “what was the problem in my mobile” I shocked….they didn’t know the actual problem even they had not checked the mobile from last 2 working days.. That time really fed up for this negligence. Means they did nothing after Saturday & today gave me wrong information. I spend my valuable 2 hours there and then they ask for 4 more days to resolve the problem. As you have an esteemed organization and such a big brand my experience is in negative only due to your careless service engineers and service center staff. I request you to intervene and help me out. Scan copy of Bill & Service Job Sheet is att. For your reference. Thanks & Regards, Mukesh Kumar Tel: [protected] Cell: [protected]