Sony India — Complaint no. 64238672 not yet resolved since 10 days

Dear sony india team

I had registered a complaint on 08th dec 2020 via complaint no. 64238672 regarding my tv is not starting. Then once engineer visited home and informed of change of board. For which I agreed and then in visit he came with unsealed and faulty product which he has taken back. But since then no update from sony. Even though your customer care reverted on mail that your regional office will be in touch immediately but their immediately is still pending.
Your service center has already taken partiall payment for the product but no update when will the product will arrive.

Here the situation is I am ready to pay for the product but you guys are not ready to deploy it.

I am making all the records of mine communication with sony team. I will represent all at consumer court if required.

Also I never ever recommend sony products to any one irrespective of your quality because you guys are zero on after sales service.

I will prefer LG or Samsung as they are very good in after sales.

Pathetic service from sony.

Kindly resolve my complaint no. 64238672 or else I have to move legally.