Sony India — complaint of our television

Address:

KAYYANICKAL HOUSEKARUKADOM KOTHAMANGALAM, 12345

Sir,
My sony 42" flat tv, model number: klv-40ru82b, and serial number: 3294201 purchased on 5/9/2014 is out of working from 26.6..2019 onwards. The fact has intimated to sony authorised service under d. Number : 26/306-d1 parachalil building vengalloor p o thodupuzha. The technician sri anoop has came at house on 3.7.2019 and found that the mother board ic 9001 has burned. Then he taken the mother board for detailed checking. He said that some times the display has also been got damaged. If so the complete set has to be replaced on paying an amount of rs 18000/-. I am ready to pay the amount as said if necessary. But the problem is nothing but has been taken from the company's part till date. While calling several time over phone, they replayed that the mother board had sent to the company for repairing with computerised. I want to know 1) how much time will take to get service my tv? Is the action taken from my side till date is in proper way?. I am waiting for your valuble service.
Thanking you
- sd-
Philipose k. M
Mobile number: [protected]
E - mail id :[protected]@gmail.com