Sony India — Complaint regarding my Sony mobile phone C2104

Address:

Mumbai City, Maharashtra

Dear Sir, This is with reference to my Sony mobile phone model no. C2104 brought 11 months ago. I would like to bring to your notice that since the time I’ve bought this phone it has been given for repairing for more than 6 times for various reasons (manufacturing defects). Last time my phone was given to service centre on 7th Feb 2015 for some problem (mentioned in the service job sheet) under ticket ID [protected] at HRR Tele Commotrade Pvt. Ltd. located at Shop no.1, Khandke Building no. 6, RK Vaidya Marg, Dadar West, Mumbai 400028 and I still haven’t received my phone back, its been more than 10 days now. I’m afraid, that even after receiving the phone now it will again need some or the other repair services soon and this time it would be out of warranty and I will have to pay for the same. Hence may I kindly request you to either get the phone repaired properly or extend the service warranty for another 1 year or the best is kindly replace the phone and give me new one coz I feel it’s worth the hassle I’ve faced using this crap phone since a year (Micromax would have been a better phone than yours). Awaiting for your prompt assistance and response on the same. Regards Mahendra Kadam [protected]