Sony India — Complaint Regarding my SONY TV

With a great deal of enthusiasm and interest after looking at the reputation and goodwill of SONY Televisions and its appliances, I purchased a SONY TELEVISION Model No. KD-55X9000C having Serial No.4500739 in the month of November, 2016.(Top Model available at that time) but I regret to point out to yourselves that after just about 4 years o[censored]se a major defect occurred on my set where the front panel got an irreversible fault. I visited the Sony Service Centre at Shimla and made a formal complaint for the defective Television set. The service engineers visited my premises and inspected the fault and then after about two days I was told that the panel of the television is permanently irreparable and the defective part is also not available with the company and instead I was offered to buy a new set on which I would be given 25 percent discount which is just not justified and not acceptable to me. I am disappointed to experience that even after buying high end Sony models that they carry a life span of just 4 years. I would like to apprise you that in my household all my appliances including my Computer Laptops are of SONY. I have also positively recommended to all close relations in family and many of my friends to buy SONY products. I am looking forward to you that you may intervene in this matter and provide me with a solution to my problem so that I may continue to repose my trust in “SONY AND IT`S PRODUCTS” in the future.
Thanking you in anticipation for a positive reply from your end.
VIVECK KHANNA
MAIL ID: [protected]@gmail.com
Phone:[protected]