Sony India — Complaint regarding non response of complaints even after 2 weeks for TV pushcase less than 2 year

Jul 23, 2021

Updated by Vandana Kul Bhushan Complaint regarding non response of complaints even after 2 weeks for TV pushcase less than 2 year
Dear Sir/Mam

Please note that looking in to Brand Value of SONY TV, I have purchased 2 Sony TV, as per below details by replacing same by Samsung.

1) KD-43X7002G
Invoice Number : MB2C1920/1148
e-Way bill number :[protected]
Dated : 7th October 2019
Shop : Mehta E-Store Pvt Ltd 19-20 ( GSTIN/UIN : 09AAFCM5275M1ZV

2) KDL 43W800C 3D LED TV
Invoice Number : 91737473
Delivery note :[protected]
Dated : 13th July 2015

Please appreciate that I was under great impression of Brand Value of SONY TV till first week of July 2021, when my TV, which was bought less than 2 year before (KD-43X7002G), start creating problem. We have lodge complaint to call center ( Complaint Request ID 66446548 Dated 8th July 2021 ) .

Our total trust got shattered, while we start chasing for solution of repair for our TV. After 2 reminders service engineer from "Immortal Innovation Services Pvt Ltd" ( GSTIN 07AAECI1043G1ZZ), Mr. Inder attended our complaint through Job/ccc ID No. 66446548 and find that mother board get problem and replacement is only solution. He took advance Rs 1000/- along with his service charge Rs 236/-, but after 12th July 2021, we are continusely chasing them through call center and direct, but no response till date .

We are really surprised to see such pathetic response from authorized service center of SONY TV, who hardly take care for their customers. Looking in to their behavior and non response of our request despite several efforts, finally we have to buy additional TV of Samsung LED 32T4310 ( Invoice Number MV3/21-22/481 Dated 18th July `2021 ( UA32T4310AKXXL, S/N :CWTQ39BR504434 ), BUT TILL TIME ( 23rd July, 2021, 11.30 PM ), NO RESPONSE OR SOLUTION for our lodged complaint.

We are facing problem in KDL 43W800C 3D LED TV, also, as number of vertical lines are appearing, but some how able to manage same.

Our earlier SAMSUNG TV, perfectly worked for 7 to 8 Year, but purchase of SONY TV, totally disappointed us despite buying of expensive, as we want to move for more "QUALITY" product.

It is my humble request to SONY TV management, please help us repairing our TV. Our advance have been stuck up with "Immortal Innovation Services Pvt Ltd", who have been referred through call center Request ID 66446548 Dated 8th July 2021, to kindly arrange to repair our TVs.

Warm Regards

Kul Bhushan/Vandana
: +91 [protected]