[Resolved]  Sony India — Complaint Regarding Sony Xperia M2 Dual - Dual Standards of company on replacement.

Address:

Rajkot, Gujarat

Dear Sony Representative, The words that I am going to pen here are aimed to make you aware of the worst product quality and after sales service that you are delivering to the consumers. I am sorry to say but the product provided by you is not up to the mark and require immediate attention of the senior staff. I would like to lodge a complaint regarding the mobile handset Sony Xperia M2 Dual (IMEI- [protected]) purchased by me on 09.08.2014 from Cellular Point, Rajkot, Gujarat. I was facing severe issue of losing network coverage on SIM Slot-1 from the very next day I bought it. The issue was of “off and on” type and time and again I observed that phone loses the RF signal on Sim slot-1. I had made all the permutations and combinations those would require to eliminate the doubt on coverage and/or operator by interchanging SIM cards of many operators. Still there was change in the scenario. Then I contacted authorized service centre of Sony India on 25.08.2014, viz. Dhvani Sales and Service at Rajkot for the issue. They admitted the issue even by self-test and asked me to lodge complaint on toll free no. I was given the ticket ID [protected] for the same and at that time I had noticeably asked your representative to generate the replacement order for my phone as it was only 14th day to which I made the purchase to which he accepted and took my complaint, you may also check the recording for your confirmation. I was also informed up to the extent that I will get only mobile handset replacement new, without accessories being of old one and asked to contact in a week. Now yesterday when I contacted the service centre, I was shockingly informed that they haven’t been instructed by the company to replace the phone but they had installed new software to overcome the issue. WHAT MORE WORST CAN BE EXPECTED from any company than this as once I have been confirmed regarding replacing the handset with fresh piece, company tries to make me fool by playing such unethical & cheap tricks!!! . Why company is playing such dual standards to me? I reiterate the thing that only 14 days has passed and you people are denying to replace the phone by giving excuse of software re-installation which is totally humbug. I had a vast experience o[censored]sing smartphones and had used all top-notch companies’ phones, but this has been most awful experience I had ever been with. I feel regret to tell you that SONY only believes in selling the product, after sales service is so pathetic of yours. It would be better if you change your logo in promotions that is “MAKE.BELEIVE”, whom to believe?? Tell me. I can’t understand the policy or mentality of your company behind the logic of resisting replacing me my phone in spite of knowing the truth behind that M2 dual is having genuine problem in such short duration of purchasing, instead making joke of consumers by giving them excuse of software upgrade. I demand serious intervention of higher officers on the poor services provided by your organization and demand a reason for such an unethical approach in the service industry. I want a prompt action to look after the matter. At last, when I had a talk with one of companies Sr Executive Mr Mohammad Amir, he requested to call me back on Thursday for further discussion. I may expect the genuineness from the company and looking forward to an appreciating step to be taken from your side. My contact details are given below. -- Vismay Oza Cell. [protected] || [protected]@gmail.com P Please consider the environment before printing this email.