[Resolved]  Sony India — DEFECTIVE SONY XPERIA Z3

We had purchased Xperia Z3 on 30/9/14 from M/s Reliance Retail Ltd. IMEI No. [protected]. The phone had a problem of excessive heating. We called up the toll free number and they told us some steps but on following them the phone started going on and off on its own. We again called up the toll free number and they asked us to go to the service centre. The phone was given to them for two days and they updated the software and returned it to us. Again within a 3 days the phone went off completely and then was handed over to Mr. Neeraj Agarwal, service franchisee for Sony at Allahabad. He took the complete set with all accessories and told us that we will get a new set from the company under warranty. After following up for over 15 days we got a message from Sony on 1/11/14 to collect the new set. When our representative went to collect the same in the afternoon, he was given an open set without any accessories. When we asked for the charger and other things Mr, Devendra at the service centre told us that nothing else was given with the set and new set from the company comes in open condition only. (He categorically told us that it is a new set and sony given it in OPEN condition only). Our staff collected the same and handed it over to us. By evening the set started giving the same problem and I, Abhishek Agarwal, personally went to the service centre and spoke to Mr. Devendra. He immediately accepted that it is a refurbished set and also all its accessories are with him only. The set is once again with your service centre, with ticket no. [protected] dt 1/11/14. Such poor quality product and such a bad service is not expected from such a multinational brand. Now, we have fully lost faith in your product and service centre and would accept nothing but the refund of Rs. 49999/= we paid at M/s Reliance Retail Ltd. Abhishek Agarwal, Kay Cee Automobiles, 72/60, L B Shastri Marg, Allahabad. m- [protected], [protected]