[Resolved]  Sony India — Demeaning behaviour by the sales staff (Sony Centre Phoenix mills Mumbai)

Address:

Mumbai City, Maharashtra

Hi I don’t know where to begin from I visited Sony Store Phoenix mills Lower parel Mumbai on 1st October 2014 around 7 Pm to enquire about Sony Service Centres in Mumbai.I asked the staff present there specially the lady sitting on the counter along with the Store manager Mr Yadav. The query seemed very unimportant for them and they were uninterested to tell about the service Centre. Probably they took quite a time to give me the details in a chit equal to size of a thumbnail. It seemed as if a customer has given a biggest burden to their lives. There was a lady sitting on the counter, i asked her to give the number, she gave me the number of sony centre in a slip equal to the size of a thumb nail and i am not exaggerating, i asked her please note that these were my exact words "Could you not manage to get a smaller paper than this”, very rudely and arrogantly she said “no, you will get only in this take if you want to” . I utterly disgusted and surprised by her reaction kept paper there on her table and i asked her if that was the way to behave with the customer. Very arrogantly she said "yes" and above that to give her full support was the store manager “Mr Yadav”, i remember his sir name as Mr Yadav" as he was shouting at the top of his voice and very confidently asked me not to visit the store again and leave. He was confident that if I lodge a complaint against him Sony will take no action against him and he was shouting at the top of his voice on a customer who was asking for the service Centre no. Hurt and Shocked by the behavior I left the store and believe me I am scared to go to that store again, probably I would not ask any of my near and dear ones to visit the Sony store again. May be I will not visit any of the sony store again, that why I ordered a product online today. Dear Sir /Mam.. this is a very down market behavior I have ever seen in my life by any gentleman in an esteemed organization like Sony which sells quality products. If you really believe that I am speaking an inch of truth, I request you to take action against the staff which was present in the store evening 7 Pm on 1st October or else my faith in Sony customer care will vanish forever. I really don’t want to have a negative brand image of Sony knowing its product quality. Regards Disheartened Sony customer. Amit Mishra [protected] [protected]@gmail.com