[Resolved]  Sony India — efective panel

Address:

Ernakulam, Kerala

-- I am NaveenKumar from Tripunithura, Ernakulam, Kerala, an unfortunate buyer of a SONY TV-model KLD32EX650 in 8/'12.I opted for SONY only because the dealer assured quick, special unique SONY service.But now I am forced to contact you by your own servicemadam. The case is as below: THe TV started to show double image and parallel lines thru out picture early in Oct.I complained to your CUSTOMER CARE CENTRE-MADONN.vyttila, ERNAKULAM.They took, that also after repeated e-mails to your address, one full week to send a technician who at a single glance diagnosed as "defective panel:requiring replacement.He went on to say that he will place it as a job and company will offer proposal for full replacement as panel is not available.Weeks passed, and after repeated calls one madam from your office asked me to contact one VENKAT at the vyttila centre.I met him and he stated that my case is reported as a job I have to wait for a week for some procedure.Last week I contacted him again after advice from a madam of you office.He wanrted another week.I emailed atyour web address-but no reply'I contacted service center again today.Now he wants a DD for RS 15000(approx) and after giving the DD to him I have to wait another two weeks.to get the replacement. On contacting your office toll free number somebody at that end advises me to contact you for some favourable decision, WHAT AM I TO DO NOW. Shall I give the DD to customer care centre people and wait indefinitely to get replacement.How many more weeks I should wait to enjoy TV I bought paying 43000+exchanging a PANASONIC 32" TV just two years ago. I am a retired government servant living on pension only, only engagement being TV and exercise and living together with wife only. PLEASE ADVISE, AWAITNG YOUR ADVICE FOR FURTHER ACTION.