Sony India — Extremely disturbing fact about Sony service center. Service request: 1-[protected]

Address:

Mumbai City, Maharashtra

Service Request: 1-[protected] Job no. W[protected] IMEI No. [protected] On 7th June 2014 I submitted my phone to ccom telecommunications which is auth. Sony service center in thane East Maharashtra. Issue with phone was "Switching off by itself while battery is well above 90%. Phone doesn't boot beyond Sony logo screen when not connected to charger. Phone turns on well when connected to charger but does not sustain itself when disconnected from power supply." Service center accepted the phone and said if the fault is in hardware I will get a replacement in 10 days. Today on 11th June I get a call saying Sony has given me offer to accept a used Xperia Z instead of a replacement for my Xperia ZL. I am not sure whether this was really coming from Sony or it was a gimmick of the service center. I refused the offer saying I cant accept a scratched phone when I had submitted just a 4 months old piece. This is a very poor level of service Sony could offer to a consumer of one of its premium phones.