Sony India — Fraudulent claims and warranty invalidated

Address:

Jhajjar, Haryana

Complaint dated:26 aug, 2015 i bought an xperia z2 on 23 july from amazon.in, which i got replaced on 28 july because of its extensive heating.I got the replaced model on 2nd august. On 25th aug i captured some images at night and then my camera was totally fine. But when I removed my phone from charging on 26th, i found out that there were bubbles on camera and flash from inside which i thought would dry off within a day. But that didn't happen till the evening when i returned from office. So i called the customer care of xperia to make them aware of the situation, but to my surprise they told me that water damage was not covered in the warrany of a phone they claimed to be waterproof. I totally get that external flaps should be closed for that purpose but i never opened them until i went to sleep and only plugged in charging in the morning after which i didn't expose it water or anything like that. Instead they are blaming me for this saying that i left the flpas open and exposed it to water. I want my money to be refunded. It has been just 23 days and this phone is giving that much trouble. I demand immediate action to be taken against sony so that they would never fool people with false claims.