Sony India — free demo and installation is pending

Address:

Gwalior, Madhya Pradesh, 474012

I have purchased sony bravia 80 cm (32 inches) bravia klv-32r302e on 17 oct 2017 through amazon but installation has not done yet. I tried calling the customer care several times but every time is busy. After trying so many times it get connected, i booked my installation and the representative said it took 6 days for installation. Again i called to sony customer care, another personal told me it take 2 days. One one is clear about the turn around time. Please share the exact tat. Representative said that engineer will call but no one call for installation. My service request id is 43374019. Please check and rectify otherwise i have to return the tv to amazon.