[Resolved]  Sony India — LCD Display Problem

We bought the KLV-32BX300 model of Sony Bravia LCD TV for 32000 INR from an authorized Sony dealer in 2010. Just after the warranty period the picture quality began to reduce. Now the display shows blurred images and one could physically feel a molten plastic like appearance on the screen. And this plastic layer even came off at certain places. The display also gets overheated.

As soon as we noticed this we consulted with the dealer and they informed that there are many similar cases reported for Sony LCD's. The company's response to this is thoroughly disappointing as they are just insisting to replace the panel which costs about 17000 INR. This is pathetic as one could buy a new LCD TV for this price nowadays.

As this issue is common to more than 20 customers in our locality alone and one could see many such issues reported in the discussion forums like these, one expects the company to take a positive action on this. These kind of quality issues are dumping your good name as a quality and customer friendly brand.

Even after many mails and reminders to the Sony Services, no positive reply and this clearly shows the kind of support one could expect from this brand after purchase.

Regards,
Arjun Balakrishnan
Ph:[protected]