[Resolved]  Sony India — Lcd Television !

Address:

Mumbai City, Maharashtra

I had purchased sony lcd model – klv -32s550a from fair
Electronics & appliances pvt.Ltd. Bhandup (W), mumbai on 06/01/2010. The
Above said tv started having problem of sratch like 2-3 lines & gradually
Some small white spots which with time have become into patches & have
Covered 90% of the screen by now. I had called the sony customer care number –
[protected] to register the complaint. On 27/07/2014 an techqnician from
Orbitelectronics visited our place and said that we will have to change the
Display panel and after making a call to his office he asked us to make an
Advance payment of rs.6000/- for the damaged part which was of approx
Rs.11800/- and said that they will fix by getting the new part within 3-4 days.
I did not hear from them for a week and when i contacted them they said they
Are arranging for the part & will call once the part have come but that
Never happen and everytime they said the same. Then one fine day they told me that
Now they are not getting the part & hence lcd tv cannot be repaired and
They arranged to send the refund of rs.6000/- on 21/08/2014 with the letter
Stating that as the lcd tv is 4 year old case and the damaged part is not
Available hence sony company is offering us 25% discount on mrp on sony bravia.

But i fail to understand here is that, is four years too
Longer duration that the company itself cannot replace the damaged part &
It also makes me think of what is the life of these kind to televisions.. I
Bought sony as it is one of the best and premium brand without even comparing
It to any other brand in the market though price wise sony is nearly 20-30 % more
Then others.

I am totally disappointed with the quality as well as after
Sales services.

And by the end i am left with to buy a new television that
Too with only 25% discount which effectively would be nearly 20%. As in market from the retail store one gets
Nice discount on mrp. To buy a new television of sony again means i have to
Bear nearly 75% of cost again in just 4.5yrs.

It makes me think whether i should stick to the brand ‘sony’
And if i do what gurantee i have that i
May not face such techqnical issues in short span of period with really bad
After sale service s ‘or’ should i explore other brands equally competative
With nearly 20-25% lesser price for nearly same features. We have been using
Many sony products ourselves and have been also recommending others to buy sony
Products but now its difficult to recommend it to others as even i am thinking
What should i do with my pending wish list of other gadgets to be bought which
Earlier would have been by default ‘a sony product’.

I request the concerend authorities at ‘sony’ company to
Look into the matter to either resolve the techqnical problem of my televisions
Display panel at earliest or offer me a genuine discount which makes me think
To continue my faith in sony and also effectively value for my money.

Thanks & regards

Vishal dedhia

+[protected].

[protected]@gmail.Com