Sony India — led tv display issue 47kdl850a - complaint number 4308933

Address:

mangadu,chennai, Chennai, Tamil Nadu, 600122

I have bought this led tv on 2014 february in chennai, i am very much love with sony product. I have sony vaio laptop, sony home theater, sony mp3 player, i have another 32 inch tv. So when ever i am going buy any electronics first bran comes to my mind is sony. I have spend 1 lakes 10 thousand rupess for this 47 inch led and 3d tv. It is really working fine, suddenly we have noticed some display issue. I have reported this issue with service center and technician came for assessment and give the feed back it is display issue, so you need to pay at least 30000 rs for replacement of the display or you can buy new tv with some portion of discount given by our sales team. After one days they called us told me service cost will be 45 thousand so if you want select any latest model and we work out the discount you can buy the new tv. So we have selected the similar type of tv and given to them for quote for discount, two days later they said we will take back your old tv and we will provide the discount price of 64000 rs for your selected model. When i check with flipkart and other seller the price less than the price given by sony. My questions is why you try cheat your customer with this kind of poor service? I am really disappointed, i won't purchase any sony product in future and i won't recommend anyone to buy it. It is totally unfair, service and sales people life of the led tv 5 years, if it is 5 years why you guys was not mentioned during the sale? 110000 rs tv for 5 years who want to buy? I understand electronics life but you have to think about consumer side one year 22k rs 5 years 110k rs gone. I am very much disappointed, i am help less no solution for my issue. For sony today market so many brand in the market but we trust your quality and service that is the only reason we bought the product but it is waste of money to buy "i don't buy anymore for this only reason" if you you guys take back my old tv and charge me again more, so you guys again try to cheat me.