Sony India — LED TV pannel problem | |||
I have purchased a 32 inch LED TV (Model No - KLV32EX330) from your showroom E-Zone (Kakurgachi, Kolkata) dated 06.10.2012. Suddenly for last two days the picture are coming twice and colours are not coming properly. Then I have register a complain on 5th April 2015 in your toll free no (Comp No[protected]. Today one person visited my house checked all my bills along with the TV set, gave a written estimate and Rs. 200 service charge and said that the panel get problem or some defects and Rs. 11, 445 /- I have to pay for repair, then afterwards confirming form his office he said that the panel is not available. So I have to pay the amount to get replacement of this TV set. In this situation, I request you to replace my present TV set considering the repairing charge, as such a esteem company like SONY a set of LED TV should not be defective within Two and half years Please Help. My Contact No is - [protected] and My mail id is - [protected]@gmail.com Was this information helpful? | |||
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Sony India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
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Hi, did you receive any help from sony ?
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I have registered a complain (Comp No[protected] to your customer care cell on 5ht of April 2015 regarding a complain occurred in my TV 32 inch LED TV (Model No - KLV32EX330) which was purchased from your showroom E-Zone (Kakurgachi, Kolkata) dated 06.10.2012.
Subsequently one person came from four service center on 8th April 2015, checked all the bill and TV set and told that the LCD panel become defective and for that i have to pay Rs. 11, 445 /- but afterwards confirm that the said parts is not available of the said model, so it will be replaced by Sony any showroom. Accordingly I agreed.
Afterwards he called me and asked me to pay me Rs. 11, 445 /- as advance money for ordering the said parts, which I completely un-agreed.
Subsequently I complained on your customer care dated 8th April 2015. But after 5 days nobody called me or mailed me regarding this problem, so I am feeling helpless.
I request you to replace the product as a a company like Sony (probably the Best Company) product like LED should not be damaged within Two and half years.
Please response immediately. I am looking forward for your kind help.
Thanking you,
Debasish Banerjee
My Mobile No - [protected] / [protected]
My e-mail id : [protected]@gmail.com
Subsequently one person came from four service center on 8th April 2015, checked all the bill and TV set and told that the LCD panel become defective and for that i have to pay Rs. 11, 445 /- but afterwards confirm that the said parts is not available of the said model, so it will be replaced by Sony any showroom. Accordingly I agreed.
Afterwards he called me and asked me to pay me Rs. 11, 445 /- as advance money for ordering the said parts, which I completely un-agreed.
Subsequently I complained on your customer care dated 8th April 2015. But after 5 days nobody called me or mailed me regarding this problem, so I am feeling helpless.
I request you to replace the product as a a company like Sony (probably the Best Company) product like LED should not be damaged within Two and half years.
Please response immediately. I am looking forward for your kind help.
Thanking you,
Debasish Banerjee
My Mobile No - [protected] / [protected]
My e-mail id : [protected]@gmail.com
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