[Resolved]  Sony India — MALFUNCTION OF DISPLAY PANEL OF SONY LED TV

Nov 24, 2013

Updated by Dr Harshvardhan MALFUNCTIONING OF DISPLAY PANEL OF SONY LED TV KDL-46HX925AF1

To sonyindia.[protected]@ap.sony.com

Respected Sir
My self a DOCTOR by profession, my wife an EXECUTIVE MAGISTRATE in Govt of Chattishgarh & my 10 yr old son purchased a high end, top class, most costlier TV model KDL-46HX925AF1 from authorized dealer SHYAM ENTERPRISES BHILAI on 17/10/2011 by cash payment of Rs 156000/-.We were the only purchaser in BHILAI of this high end model
Sir, now there is horizontal lines appearing in Display Panel of my TV for which I contacted SONY ONLINE CARE with Complain No: 16723755, 16742864, 16756906 & Emailed in SONY CARE with Complain No:16756906, 16766592 .The Engineer of Service Center BHILAI in response with above complain have examined my TV & as per them TV DISPLAY PANEL which is heart of Led TV is faulty & needs replacement which will costs around Rs 42000/ Job Code is J32376217 by Electro Scan BHILAI .The Panel is not available in INDIA & have to be imported from outside this is what the service engineer told me
SONY means quality, I think each & every product is quality assured & tested vigorously;although there may be rare exceptions & I think my product is one of them
Sir, I have been a SONY follower for last 25 yr using its product but this TV which is a high end executive class lasts only 2 yr 1 month & TV display gets faulty, although it was installed by SONY engineer & I followed each & every instructions as per operating manual. I was not told for additional 2 yr exteneded warranty by my dealer
Sir, Kindly make arrangements to change my TV set / display panel free / nominal cost & oblige me .I think that SONY INDIA will not get its brand image spoiled & will rectify it as early as possible
Sir, In such high end executive class TV costing above Rs 1.5 Lakhs, if Display panel is not functioning properly in such short duration arch rival SAMSUNG INDIA replaces the TV with new one without any delay & I hope the same from SONY INDIA
Sir, my family members are going through deep mental stress as no assurance is given to me by SONY HEAD OFFICE in spite of repeated complains & E Mails, the only assurance is from area service head saying I am his prestigious customer who owns such a high end TV of Rs 1.5 Lakhs in BHILAI & he will talk to superiors to make me satisfy
Sir, I want top executives of SONY INDIA to consider my case & make arrangement to provide a new TV with similar specifications, after all nobody buys TV worth Rs 1.5 Lakhs everyday, any amount to be paid extra if required for it I am willing for it
SONY is a brand leader internationally & I want it to maintain it . SONY will not spoil its relation with me & lots of valuable customers worldwide
Hoping for quick & appropriate action in my case
Regards
DR HARSHAVARDHAN
Cell No. [protected]