Sony India — misbehave of service centre staff

With great sorrow, i would like to bring your notice about bad behaviour of sony service centre staff punea, bihar. It was about querry regarding complain no 41783407. The no provided to me was [protected], [protected], [protected]. When i tried the first it didnt connect so i tried 2 no. The person picked the call then i first asked whether u r from sony costumer care he replied yes than just started my querry about the complain he suddenly cut call. I again called him back then he reluctantly replied i m outside. I told him you can said the same in first call and than then can ended the call. He again said in rough manner who had given u my no. I said that your field person had given me this no. Again he replied in very bad manner that you have to call on land line no not on my no. I also reacted this time and told him that i was provided by this no so i was supposed to call, at this he used abusive langauge.
I again called the landline no and there mr gaurav had picked the call and when i told him the whole incidence the started defending his person and said that you have call on landline. I told him what can i do when i was provided with that no to contact. I asked him to take notice of this then he said that i am sitting here to take complain.
Now i want from yourside to kindly take notice of this
Thanks
Ashit

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Last-attempt-date: thu, 14 sep 2017 01:43:02 -0700 (Pdt)

— forwarded message —
From: ashit kumar
To: sonyindiacare. Ap. Sony.[protected]@gmail.com
Cc:
Bcc:
Date: thu, 14 sep 2017 14:13:01 +0530
Subject: regarding misbehave from sony service centre staff
With great sorrow, i would like to bring your notice about bad behaviour of sony service centre staff punea, bihar. It was about querry regarding complain no 41783407. The no provided to me was [protected], [protected], [protected]. When i tried the first it didnt connect so i tried 2 no. The person picked the call then i first asked whether u r from sony costumer care he replied yes than just started my querry about the complain he suddenly cut call. I again called him back then he reluctantly replied i m outside. I told him you can said the same in first call and than then can ended the call. He again said in rough manner who had given u my no. I said that your field person had given me this no. Again he replied in very bad manner that you have to call on land line no not on my no. I also reacted this time and told him that i was provided by this no so i was supposed to call, at this he used abusive langauge.
I again called the landline no and there mr gaurav had picked the call and when i told him the whole incidence the started defending his person and said that you have call on landline. I told him what can i do when i was provided with that no to contact. I asked him to take notice of this then he said that i am sitting here to take complain.
Now i want from yourside to kindly take notice of this
Thanks