Sony India — Miscommunication by sony service centre vistara jammu

Address:

180011

With reference to above it is intimated that my 05 yrs old 32' led screen was broken as a result i lodged complaint with sony and my service request was registered vide id3266157 and i had been diverted to service centre viz vista electronic care jammu. On 20/032016.

Subsequently service engineer came and took rs. 4000/- as advance that too without any receipt with the assurance that broken part will be procured soon.

Later on after few days one ms. Sakshi (As she told her name so) informed that the company has a limited period offer and customer will be provided wd a new lled of 32 inches on furnishing a draft of rs. 11947/- and old broken set needed to be given along with remote control.

We were delighted by this generous act of company as conveyed by service centre.

But to our disappointment we received a call from sakshi on 11/04/2016 that we have to pay another 11947/- more in the form of draft to have new led.


Its a cheat on the part of service centre that they are playing foul and demanding more money. If the deal is settled earlier for 11947/- how come after few days deal is changed to extract more money.

Rather regretting the foul she said to have ur dd back.It really harassing that once we made dd on the directions of service centre and now they said to take it back if more money is not paid.

Even 4000/- pai d in cash as advance has nowhereabouts.

So kindly look into the matter and pay heed to my grievance.


Yours

Rajesh lakhan
Mob. [protected]
205 sector - d
Sainik colony
Jammu
Email [protected]@gmail.com