Sony India — Mobile/Xperia M4 Aqua Dual

Address:	Rangareddy, Andhra Pradesh, 500072
Website:	sony.co.in

I have purchased Sony Mobile/Xperia M4 Aqua Dua(E2363)l from Bajaj Electronic's Hyderabad on[protected] bearing the following Invoice No: FRM/15/4917. After two months of purchase started facing problem with camera when contacted with the customer care they had to say there was software problem as there's clash with other app which has been downloaded. Slowly the problem was resolved after re-setting. Later the system has to get hanged with a blue screen and the mobile used to not work. Camera completely stopped. Later in the regard have contacted the customer care to provide the Managing Director's address so that mobile can be sent back to them so that they have a look of how the mobile has to operate / Function. But they have refused to provide the address and given a mail id for complaining. We have invested around 22, 000 Rupees and the mobile has hardly functioned not even a year. What is the benefit we have received as a customer a defective product in hand . How come a company like sony india launch defective products and sit quietly. When there are n number complaint arising out of Xperia M4 Acqua cant the company recall the product and check where there's a problem, also check on what needs to be rectified. Even Service Center's are hardly available we have to travel atleast 30 to 40 Kms again investing around 300 to 400 Rs for Auto/Cab. It's really pathetic to see a company sony india operate in this fashion. Do the company needs only sales which generates revenue and not all bothered about the customer who has invested huge money for the product. Where is the Quality of Sony India standing in the market. Now since the warranty has been over were are again being penalised to pay the replacement charges where the replacement quality is also not guranteed. It's a shame on sony india as it launch defective products and loot the customer.

Name: Venkata Kiran
Contact No: [protected]