Sony India — my mobile not working and in under warranty

Address:

462023

Hello sir/mam,
My name : dhiresh mourya
From bhopal mp

Purchased a "sony xperia r1"... But on 19 august i see my mobile touch not working... & we have insurance of [oriental] also..

When we reach sony service center on "22 august"... They said i will see and told, get your mobile on 23 aug... But on 23 august after reaching service center they said... I m not able to repair your mobile (Very rude behaviour).. Because in mobile have "moisture" and taken a 118 rs also..

"they told this mobile no have warranty & damage also.."

We have insurance of "oriental" let me know how to replace / repair phone as soon as possible...
= otherwise i will lodge a complain on consumer forum... "because my mobile on under warranty.."

— details —
Mobile name : sony xperiar1
1 year insurance
Purchase from : reliance (Bhopal mp)
Data : 28/01/2018
Name : dhiresh mourya
Mobile no : [protected], [protected]

Thanks!