Sony India — my xperia c3 not working bought 12 HRS b4

Address:

Chennai, Tamil Nadu

Dear sir/ Madam This is regarding a complaint that action has to be taken by poorvika ASAP. I bought SONY XPERIA C3 Yesterday (08 June 2015) on poorvika store virugambakkam. today i am getting a white screen and the phone got hanged up and not yet starting up. i complaint to poorvika and met the sony service center in vadapalani. and i am very sorry to say this they are saying irresponsibly that "no problem update the software" Is this the reply you want from the brand sony. or just check the quality of franchisee before giving them a dealership or service centre. And i am here by Requesting you to kindly exchange it and give a new mobile as it is bought only 12 HRS back. or Kindly refundthe amount what I paid. Thanks & Regards Anaz u f Kawasaki