Sony India — Need replacement for my dead xperia c5 bought on 01.02.2016. Or else i will file case in consumer court | |||||
I have bought a sony xperia c5 on 01.02.2016 at sony center (Vivek traders), nungambakkam, chennai. Attached the image of bill copy. My device was restarting again and again for the past 4-5 weeks. Hence i have given the handset for service at smart care sony service center, adyar, chennai they have formatted and done software update. But within 2 hours my handset come up with the same problem and became dead. Again i went and gave the mobile to the same service center, they have checked and prepared a jobsheet for service. Jobsheet no. : w[protected]. Jobsheet image attached. Now they are telling that some part inside the handset was broken and it will not cover under waranty. Sony india & their service centers are cheating the customers by these type of scenarios. After checking the handset only they have prepared the jobsheet, but now they are telling some stories because the device was a manufacturing defect. Sony is not ready to accept it, hence they are reverting it to the customer. I have bought the mobile for rs.25000, within 2 months it got repaired and now asking rs.10000 for service the handset. By affected mentally because of this, and since my family is under financial crisis iam experiencing lot of pressure from my family because of i bought sony mobile. I. M even thinking to file a case in consumer court and commit suicide and make it a big issue with the help of my uncle working in media. I have no other way other than commiting suicide. It will better for me than repairing it at cost of rs.10000. Was this information helpful? | |||||
Sony India customer support has been notified about the posted complaint. | |||||
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