[Resolved]  Sony India — Not repairing complaint phone and delaying the replacement for 4 months

Sir, I have purchased a Sony Xperia Z1 in the month of Feb 2014 and got an issue of handset vibration during typing and also having an issue of set switched off automatically. When we have handed over the hand set to SONY dealer, Madona, MG Road, Cochin, they said hand set cannot be repaired due to shortage of parts and offered a refurbished hand set. As this issue was happened after three months, I am ready to accept repiared hand set of mine but I do not want to replace it with a refurbished hand set which I don't even know the quality and usage. Even after repeated follow up from my side, dealer denies the repair and also dragging the issue now about 3 months. I am totally disappointed with the service support which Sony provided and request you to kindly make arrangements to replace my hand set with new one at the earliest. Name- Deepu Emil- [protected]@gmail.com Phone- [protected] Hand set purchase date- 21.02.2014 Purchased from- Sony Authorised dealer, Mobile King, Palarivattom, Cochin Purchase Invoice No- B-4235/1314 Hence I request you to kindly do the needful to replace the hand set with new one and settle the issue at the earliest. Best Regards Deepu. K. S